Supervisor, Business Intelligence

**Job Summary**:
The Supervisor, Business Intelligence provides leadership, guidance, direction and support to a team of Business Intelligence Analysts. The incumbent provides oversight and direction to the BI analysts group to ensure the deliverables produced meet the quality and analytical standards of the department. The incumbent works with the different WCB operational areas to identity their business needs and provide Business Intelligence solutions that support the WCB mission objectives.

**Job Duties**:
Provides leadership, guidance, direction and support to the Business Intelligence Analysts; participates in the recruitment and selection of new staff; provides training and development plans; assigns workload; coordinates, authorizes and maintains vacation, work schedules, attendance and overtime; conducts performance reviews and identifies development/training needs; and ensures quality and time service standards of the department are met.

Supports operational areas, and WCB leadership in decision making through understanding business needs and working with the direct reports to produce deliverables that enable the business area to fulfil their objectives. Directly responsible for delivering or coordinating the most complex analysis assigned to the group.

Responsible for data quality including quality of department deliverables. Works with direct reports to ensure deliverables meet analysis, data and quality standards. Identifies issues with the WCB data and works with the respective area to fix them.

Responsible for communicating with external clients if required. External clients may require explanation or clarification of information provided to them by the Business Intelligence department. These discussions assist them to understand our information and to ease their concerns in some cases.

Creates management dashboards on WCB programs.

Develops and maintains relationships with internal and external stakeholders to address business needs and continuously improve the service provided by the Business Intelligence department.

Increases the WCB data literacy across the organization by providing education to users on the WCB Business Intelligence capabilities as well as the existing data assets. Works with internal users to identify and implement solutions that enable self-service.

Proactively, develops research studies and conducts analysis to uncover new trends or perspectives on WCB data and provides findings to the appropriate business unit for review.

Oversees the implementation, maintenance and support, monitoring, and enhancements of the WCB reporting environment.

Identifies and designs new Data Warehouse tools and datasets to improve service to the business units.

Pursues personal and professional development through continuing education, attending business and technical development courses/seminars; participating in professional organizations; keeping abreast of current trends and technologies; and maintaining relationships with experts in the field.

Performs other related duties as assigned.

**Qualifications**:
University degree in Business Administration/Commerce, Economics, Mathematics or a related discipline

Minimum five (5) years' progressive experience in data analysis or research, including experience with SQL queries for data retrieval, with a minimum of two (2) years' experience supervising/leading data analysis activities

Knowledge of supervisory techniques and principles

Knowledge of statistics and financial concepts
Proficiency in the use of a personal computer and software in a Windows environment including highly advanced proficiency in Microsoft Excel

Proficiency with database connection, data manipulation and advanced formulas

Strong analytical and problem solving skills to obtain information, evaluate data quality, develop research methods and analyse large volumes of data

Excellent verbal and written communication skills including the ability to present and explain complex information into plain language

Ability to develop reports, presentations and dashboards to graphically represent information from complex analysis

Strong interpersonal skills to work with all levels of stakeholders within WCB including delivering excellent customer service and while having empathy for the needs of the business

Ability to lead, motivate, counsel and supervise staff

Ability to think creatively and innovatively

Ability to lead, motivate, counsel and supervise staff

Ability to organize and prioritize workloads

Ability to work independently and in a team environment

Knowledge of tools such as PowerPivot, Power BI, PowerQuery and Reporting Services

Experience working in a data warehouse environment would be an asset

Detailed knowledge of WCB policies and systems would be an asset

**Competencies**:
**Essential**:
Individual Leadership / Influencing
Coaching
Analysis / Problem Assessment
Planning, Organizing & Follow-up
Quality Orientation

**Very Important**:
Inter