Smart Client Field Installer

“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun “

**The Opportunity**:
We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.
We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.

**The Role**:
The Smart Client Implementation Team has been created with the goal to migrate most of our customer to the Smart Client deployment method of the V10 software from either Remote App or Remote Desktop Services. While there are many benefits of Smart Client, the driving force for us mandating the migration is due to security and the increasing threat of Ransomware.
The team will work on migrating customers both remotely and onsite. The team will facilitate all aspects of the migration, Icon installation, printer setup, peripheral setup, and testing with the end users. The Field Installer will travel on-site to dealerships to implement the Smart Client.
This role is an entry level position based in our Milton office and is NOT a remote or Hybrid opportunity.

**Responsibilities**:

- Develops a proficiency in how the v10 software addresses the following to ensure installation process is optimized to minimize issues:

- RDP connections
- printers and other peripherals
- payroll integration
- connections to multiple sites for larger dealership groups
- Capitalizing on already established methods, follows a stream-lined process to install Smart Client, suggesting improvements as needed.
- Works closely with internal teams such as IS Tech, Tech Services, DIT, and Development on progress and any technical challenges that need to be escalated.
- Communicates with customers to schedule installs and address any concerns.
- Participates in internal pre-install and post-install reviews, to identify any potential or new problems, and take the steps necessary to eliminate recurrence of those problems on future installs.
- Maintains records in Cornerstone to track each install.
- Seeks to gain a better understanding of our products through continued training, review of manuals, etc.
- Mentor and guide more junior technical resources.
- Other work-related duties as assigned by management.

**Qualifications**:

- Computer degree and 2+ years industry experience required.
- Computer hardware, software and networking experience required, including MS Windows Server and Client operating systems, printers and peripherals.
- CompTIA+ certification preferred.
- Knowledge of the automotive dealership environment is an asset.
- Systems Thinking - the ability to see how parts interact with the whole (big picture thinking)
- Interpersonal and leadership skills - collaboration, facilitation, and negotiation skills
- Emotional intelligence, self-awareness, confidence, empathy
- Ability to manage conflict
- Communication skills, both written and spoken
- Ability to explain complex technical issues in a way that non-technical people may understand
- Project and program management planning and organizational skills
- Customer service orientation
- Time management and prioritization

This position will require travel up to 3 weeks per month throughout Canada and the United States.

**What we offer**:

- Internal promotion and growth opportunities
- An education department dedicated to helping you with professional and personal development
- Free parking
- Staff events
- Great referral bonus
- Staff discounts with GM, Dell, Goodlife and more

PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required
“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun “