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Head Member Services Representative

3 weeks ago

Ancaster, Canada Crunch Fitness -Ancaster Full time

Crunch Fitness is looking for energetic, enthusiastic people that are GREAT at Customer Service and can provide a GREAT Member and Guest Experience.

**Reports to**:
Manager

**Requirements**:
Fluent in English

Proficient reading and writing skills

Computer Skills

**Special Skills**:
Strong customer service skills

**Responsibilities**:
Membership Sales

Greet all members & guests with a smile and wish them well as they exit the club

Check in all members and guests in accordance with company procedures

Facilitate any messages on club software at member check-in

Answer phones in courteous, helpful, professional manner

Communicate special events to members and guests

Maintain an atmosphere, which makes members feel welcome

Facilitate all member requests or forward to a manager

Maintain professional disposition at all times

Sell retail products

**Schedule member services**: tanning, etc

Facilitate payment of member services in accordance with company procedures

Know club facility, services, and schedules

Maintain a clean and organized work area

Assist in all projects as delegated by club management

Follow all policies and procedures in the Employee Handbook

Opening and closing duties

**Meetings**:
Monthly or Weekly Department Meetings Employee Training Meetings

**Hours**:
Monday-Friday; 5:30am-12pm