Fire Alarm Service Manager

**Join Our Team at Fire Safety and Protection LLC (FSP)**

At FSP, our mission is to protect communities by installing, inspecting, and repairing fire alarm, sprinkler, and safety systems. Our employees are central to this mission, reflecting our commitment to safety and excellence.

**Be Part of Something Bigger**

**Service Manager**

**Responsibilities**:

- Testing and Inspection: Conduct regular testing, inspection, verification, and servicing of fire alarm systems and devices to ensure they are functioning correctly and comply with safety standards.
- Site Inspection: Inspect installation sites and review work orders, building plans, and installation manuals to determine material requirements and installation procedures.
- Customer Demonstrations: Demonstrate systems for customers, explaining details such as the causes and consequences of false alarms, and providing training on system usage.
- System Maintenance: Test and repair circuits and sensors, following wiring and system specifications to maintain optimal system performance.
- Compliance: Ensure all work complies with local and national security standards and regulations.
- Team Leadership: Lead and manage a team of technicians, providing guidance, training, and support to ensure efficient and effective service delivery.
- Customer Service: Maintain a customer-oriented mentality, addressing customer inquiries and concerns promptly and professionally.
- Documentation: Maintain accurate records of all service activities, including inspections, repairs, and customer interactions.
- Continuous Improvement: Identify opportunities for process improvements and implement best practices to enhance service quality and efficiency.

**Minimum Requirements**:

- CFAA License: Must hold a valid CFAA (Canadian Fire Alarm Association) license.
- Experience: Prior experience with monitoring systems, emergency lighting systems, and security systems is preferred.
- Technical Skills: Experience with Siemens and/or Mircom ESD systems is highly desirable.
- Soft Skills: Strong work ethic, positive attitude, and excellent communication skills.
- Customer Focus: Demonstrated ability to maintain a customer-oriented approach and deliver exceptional service.
- Leadership: Proven leadership skills with the ability to manage and motivate a team.

**Preferred Qualifications**:

- Certifications: Additional certifications in fire and life safety systems are a plus.
- Problem-Solving: Strong analytical and problem-solving skills.
- Experience with systems including fire alarm, security, and sprinkler preferred.
- Adaptability: Ability to adapt to changing technologies and industry standards.
- CFAA License
- Prior experience with monitoring systems, emergency lighting systems and security systems preferred.
- Siemens and/or Mircom ESD experience preferred.
- Positive attitude & strong work ethic.
- Customer oriented mentality.

**Why FSP?**

Supportive Culture: We value our employees and provide ongoing training.
Career Growth: Advance your career with guidance from industry experts as well as tuition reimbursement and pay incentives.
Broad Opportunities: With offices in the eastern U.S. and Canada, we offer diverse locations and roles.
Client-Centered: We serve commercial property owners and facility managers with dedication and care.
Rapid Growth: Join us as we expand and invest in new markets.

**Benefits**:
Fire Safety and Protection (FSP) is laser focused on creating a culture that thrives on developing our people and protecting our clients' assets. One of the ways we do this is by rewarding those who contribute to our continued growth. Some of the things that you can expect when joining our professional selling team include:

- Extended Health Care
- Dental
- Vision
- LTD, STD
- Life Insurance
- EAP
- RRSP Matching
- Company Vehicle & Fuel Card OR Auto Allowance
- Tuition Reimbursement

**Professional Development**:
Fire Safety and Protection LLC is committed to providing opportunities for employee career advancement within the Fire and Life Safety Industry. As part of this commitment, we offer a tuition reimbursement program, which reimburses employees for all or some of the costs of obtaining certifications upon a passing grade including but not limited to CFAA Fire Alarm Technician courses 1-5, theory and practical exam as well as study materials, conferences/seminars, and workshops related to the fire and life safety industry.

**Health & Safety**:
The personal safety and health of each employee of our organization is of primary importance. We believe that our employees are our most important assets and that their safety is our greatest responsibility. It is Fire Safety and Protection, LLC's objective to ensure a safe and productive working environment for all employees. At FSP we believe that illnesses and injuries can and must be prevented. We believe in empowering each employee to create and maintain a safe and healthy environment.

**FSP Equal Opportunity Employ