Inside Sales Associate

5 days ago

Saskatoon, Canada ECCO Manufacturing Full time

**Position Summary**

The Commercial Sales Representative will work co-operatively with the Project & Account Managers, Outside Sales, and Estimation teams to grow existing customers, generate new customers, and meet or exceed sales targets while increasing customer satisfaction. The Commercial Sales Representative will perform all duties in a timely and orderly fashion to the best of their abilities and with the utmost due care, integrity and professionalism.

**Division**

ECCO Supply

**Reporting structure**

Reports to: Branch Manager, or designate

Direct Reports: N/A

**Key Responsibilities**

**General Duties**:

- Make a personal commitment to consistently provide a superior customer experience and improve ECCO’s brand in the market
- Maintain good working relationship with all co-workers and ECCO employees
- Read and comply with ECCO’s Human Resources Policies and Procedures
- Read and comply with ECCO’s Health & Safety Policies and Procedures
- Assist in the success of ECCO's Safety Program with suggestions, by setting a good example, and by ensuring that safety is at the forefront of your actions while at work

**Inside Sales**:

- Handle follow up telephone sales calls professionally, courteously, and as efficiently as possible
- Secure written purchase orders from customers
- Educate customers on features and benefits of products in order to improve related sales and customer satisfaction.
- Complete job takeoffs, quotes and pricing as needed
- Increase sales, margin and average order size by means of cross-selling, upselling, add-on sales and offering promotional sale items, and providing high value interactions with customers
- Assist in trade shows offered by ECCO Supply or suppliers from time to time
- Coordinate follow-up and sales activities with Outside Sales & Account Manager Representatives
- Participate in yearly inventory count held late November / early December
- Other duties as deemed necessary by Management

Due to the dynamic nature of this Company the duties and responsibilities may reasonably change from time to time.

**Qualifications**:

- 5+ years in the HVAC industry, with a priority given to a red seal journeyperson in the sheet metal or plumbing trades, or Diploma in Mechanical Engineering Technology.
- Must be willing to attend educational seminars to supplement their existing product knowledge
- Excellent communication skills; enthusiastic with proven people skills and ability to work as part of a team
- Ability to work independently with a solution-oriented mindset
- Ability to prioritize and meet deadlines is critical to customer success and personal growth
- Work with a high degree of emotional intelligence and business integrity internally & externally
- Proficient in MS Office and skilled in using task tracking software to manage multiple priorities
- Quick learner with the ability to adapt to new software packages / tools as required by the role

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- RRSP match

Application question(s):

- Are you legally authorized to work in Canada?
- Have you worked for a wholesaler or distributor of HVAC products before?

**Experience**:

- Inside Sales: 2 years (required)

Work Location: In person

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