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Field Operations Manager
3 weeks ago
Responsible for the management of field related operations of the service center that emphasizes productivity, profit & loss, health & safety, compliance and customer satisfaction, including ensuring that each field service project has an operating plan and that field personnel follow it.
**Why work for Clean Harbors**:
- Health and Safety is our #1 priority, and we live it 3-6-5
- Permanent, Full time
- Competitive wages
- Complete group insurance coverage after 30 days.
- Group RRSP with employer contribution.
- Company training and tuition reimbursement.
- Opportunities for advancement and development at all the stages of your career.
- Our commitment to providing you with a safe, healthy and respectful environment
- Enforce the policies and procedures as they relate to Health & Safety as measured by the districts health and safety record;
- Work closely with the senior management from Health and Safety and Site Services in resolving issues in an appropriate and timely manner;
- Responsible for H&S issues surrounding projects assigned, including reviewing of operational procedures to assure correct H&S action plans and communicates effectively with the H&S organization regarding onsite specific action;
- Ensure employees are compliant with OSHA and workers compensation regulations;
- Assist the General Manager in implementing H&S meetings, reviewing H&S plans and daily safety sheets, and ensuring H&S rules/regulations are followed;
- Enforce and ensure OSHA, EPA and H&S standards or regulations are complaint and responsible for the timely reporting of work-related accidents or incidents to immediate supervisor
- Work with Regional Finance Manager to achieve billed and unbilled revenue goals; Approve reconciliation of non-purchase order related expenditures.
- Meet with customers as needed to ensure customer satisfaction and to resolve any pending complaints or issues.
- Participate in joint calls with Account Managers or Specialists as needed and maintain a professional image when dealing with customers; Work with all agents of business and management to drive and grow Site Service sales.
- Manage each business unit for worksheet quality, payroll reconciliation, mínimal shop time, management of materials and supplies, resource utilization, timely scanning and billing, Specialist and FSR Beacon usage; Oversee projects for Health and Safety, profitability, completeness and professionalism.
- Ensure proper communication to ensure contractual obligations are met to complete services, project progression status and change orders are completed and executed prior to any additional work being performed
- Responsible for bid development and scoping of field service projects; Develop new business, maintain existing customer relationships, and provide technical assistance to customers as follow up; Manage changes and/or modifications of field service projects with the Field Service specialist personnel.
- Maintain proper working order and maintenance for assigned company equipment and vehicles; Maintain proper inventory of equipment and supplies for current workload, and proper working order and maintenance for assigned company equipment and vehicles.
- Work with FS coordinator and specialists' personnel in the scheduling, assigning of manpower equipment, and resources needed for the next day.
- Responsible for the inspection of the Service Center property on a daily basis to ensure the facility is clean and in compliance with federal, state or local laws, including “best in class” inspections.
- Responsible for the supervision, training and mentoring of assigned field personnel, drivers, supervision, equipment operators, coordinators and specialists; Assists senior management in writing and conducting employee performance appraisals, implementing and maintaining career paths, mentoring, and on the job training; Recommend merit increases, promotions, and terminations of field service personnel
- Respond immediately when on-call or secure proper coverage and communicate replacement name to supervisor/manager; Act as the on-call coordinator.
- Ability to manage change.
- Strong customer management, leadership and supervisory skills
- Ability to perform multiple tasks simultaneously.
- Ability to understand issues and resolve/address strategically.
- Excellent communication and presentation skills
- Knowledge of scoping and pricing Field Service work
- Knowledge of Federal, state and local environmental regulations as well as Clean Harbors policies and procedures related to field operations
- Knowledge of various types of equipment
- Understanding of Corporate Safety & Compliance Policies
- Experience in environmental operations
**Over 40 years of sustainability in action. Clean Harbors** is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environment
