Guest Service Agent

1 week ago

Winnipeg, Canada Lakeview Signature Trademark Collection by Wyndham Full time

As a Guest Services Agent, your key responsibilities will be:

- Ensuring total satisfaction of hotel guests and that each guest is handled with a professional, efficient and welcoming attitude.
- Demonstrate a working knowledge of all services and facilities of the hotel as well as the local surrounding area, attractions and special events.
- Be well versed in payment procedures including, how to compute bills, collect payments, and manage a cash float.
- Perform simple bookkeeping activities, issue room keys and escort instructions to Bellman.
- Posting charges.
- Complete and confirm reservations.
- Provide information to supervisors, co-workers, and subordinates by telephone, in written form, or in person. Handling complaints, settling disputes, and resolving grievances and conflicts.
- Perform other duties as required and/or requested by direct Supervisor or Management.

Requirements for this position include;
- A high school diploma
- Good verbal and written skills
- Basic computer skills
- The ability to work well on multiple tasks simultaneously
- Ability to work in an organized manner with a strong emphasis to detail with mínimal to no supervision.

Experience as a Guest Services Agent is an asset.

Only those considered for the position will be contacted.

**Job Types**: Part-time, Permanent

Pay: From $16.00 per hour

**Benefits**:

- Dental care
- Extended health care

Schedule:

- 8 hour shift
- Evening shift
- Weekends as needed

Work Location: In person

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