Customer Service Agent
2 weeks ago
**Looking for experienced Customer Service professionals to join our growing team Earn $16 - $17 hourly**
Do you enjoy taking care of people and being part of a team? Do you thrive in collaborating with diverse teams and resolving a variety of concerns (including delivery, warranty and extended warranty)? Can you take ownership and manage cases from beginning to resolution?
The Dufresne Group is currently seeking **Customer Service Agents** for our Guest Care Team within our **Winnipeg Distribution Centre** located at **230 Panet Road**.**
**What are the perks?**
- Market competitive wages starting from $16 to $17 per hour;
- Comprehensive benefits plan;
- Excellent team member discounts;
- Employer Sponsored Retirement Savings Plan;
- Career growth and continuous development;
- Free parking.
**As a Customer Service Agent, you will**:
- Provide excellent customer service to our team and our guests
- Negotiate resolutions with our valued guests
- Accurately open, monitor and close Customer Service Orders
- Accurately record Delivery Completion Data
- Answer telephone inquiries regarding deliveries as required and schedule when necessary
- Ability to balance the needs of our guests and company alike
**As a successful Customer Service Agent, you will have the following**:
- Availability to work days, evening and weekends as required
- Customer Service experience a must. Contact Center experience an asset.
- Excellent verbal communication skills and telephone etiquette with ability to negotiate tactfully and act with diplomacy and respect
**If this sounds like you, we would love to meet you
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