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Customer Service Specialist
2 weeks ago
Title: Customer Service Specialist
Reports To: Manager, Customer Service
Position Status: Full-Time, Permanent
Location: Vaughan, Ontario
**Job Duties**
- Respond to Customer inquiries and concerns pre and post purchase
- Liaise between customer and courier partners
- Track and follow-up on shipments
- Ensure that Customer returns and refunds are done in a timely manner
- Communicate possible product substitutions
- Track and Log all outstanding orders
- Data and order entry a must
**Job Requirements**
- Excellent written and verbal communication skills (English)
- Highly motivated with exceptional organizational skills
- Able to work independently or in a team environment
- Ability to maintain a high level of accuracy and attention to detail
- Ability to work cross-functionally in a dynamic environment
- Proficient in Word, Excel, Outlook, E-Commerce platform
- Proficient and knowledge with Shopify an asset
- Knowledge of DDI-Inform an asset
**How to Apply**
Pay: $20.00-$23.00 per hour
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care
Flexible language requirement:
- French not required
Schedule:
- 8 hour shift
**Education**:
- Secondary School (required)
**Experience**:
- Customer service: 1 year (required)
Work Location: In person
