Payment Operations and Reporting Specialist

**Payment Operations and Reporting Specliast/Manager**

Every business uses energy. We help our clients use it better, smarter, and cleaner.

Blackstone is an unbiased energy intelligence company providing strategic, full-service commodity management, engineering, project development and carbon advisory solutions to help our clients implement the right infrastructure improvements to decarbonization their facilities.

Our small but mighty team of 75 is impassioned by our vision to take all of our clients to net-zero emissions by 2050 and are a multi-year Canadian Business Excellence Award winner. With an entrepreneurial spirit and a purpose-driven mandate, we are on a mission to help our clients save, sustain and thrive in the built environment. There’s never been a more exciting time to join a business like ours that is smack in the middle of a carbon and energy industry transformation that is foundational to solving the world’s climate crisis.

**What you will do**:

- Own end-to-end processes for Blackstone’s Utility Bill Pay operations and manage the day-to-day payment and reporting deliverables for the assigned portfolio of clients
- Ensure that all financial reporting requirements are prepared in a timely manner to meet internal and external client
- driven deadlines
- Prepare and/or review bank reconciliations
- Ensure accuracy and completeness of payable summaries and other financial reports
- Verify, authorize, pay and reconcile on payable requirements where applicable
- Develop and implement support flows, processes, and procedures to address and resolve client issues/inquiries
- Support client financial reporting process
- Assist in client onboarding activities including set up, day one readiness, and onboarding interactions
- Investigate client issues and inquiries relating to Bill Pay operations and reporting
- Build an efficient and scalable team structure that leverages technology
- Maintain strong control environment and be open to process change; document and review internal control policies and procedures, and recommend process improvements where necessary
- Collaborate with cross-functional teams including Technology/Data, Client Success and Finance teams to help deliver and support operational processes
- Ensure external and internal partners successfully deliver on their service level agreements
- Assist with external auditors on audits
- Serve as a neutral escalation point for clients and internal partners to mediate as needed
- Attend internal and client meetings as required
- Assist with coordinating training for the Utility Bill Management team
- Escalate issues to VP Finance when required

**Qualifications**
- You have a bachelor's degree in an applicable field or other combination of relevant education and experience;
- More than three (3) years of experience in in accounting and financial reporting;
- 2+ years of experience in operations function; experience in payment operations and/or payments processing platform is a plus
- Experience managing/preparing financial reporting for multiple entities/clients
- Real-estate and/or property management related experience would be an asset
- Excellent data-driven analytical thinking skills
- Familiarity working with a high level of independence and in a fast-paced working environment where you can act on and share ideas
- Effective communication and interpersonal skills, including with cross-functional teams
- Ability to analyze and problem-solve; “roll up your sleeves” attitude and entrepreneurial
- Effective and efficient time management and organization skills
- Detail oriented and thorough
- Proven record of providing excellent internal and external customer service
- Excellent oral and written communication skills
- Ability to train, mentor, and coach others
- Results oriented with a sense of urgency
- Proficiency with Microsoft Office Suite

**See How We’re Creating Good Energy**

At Blackstone we operate with an ethos of _creating good energy_ for our people, clients and the planet. Our values are central to guiding how we do business and why we do what we do:
**Client First.**

Anticipate customer needs and act with unbiased transparency to earn their trust.

**Climate Crusaders.**

Net-zero impact is our passion and protecting the planet, our responsibility.

**Make it Right.**

Deliver with excellence, always. Do the right thing even when it’s not the easiest thing.

**Think Like an Entrepreneur.**

The new energy economy demands we create, do better, innovate and think big to solve for the climate crisis.

Team Up.

Collaborate to bring innovative perspectives and the best solutions. Our unique, diverse backgrounds and experiences fuel better outcomes for all.

**Why job seekers choose Blackstone**:
We offer an attractive total compensation plan that includes competitive pay, flexible work arrangements, fully funded, employee-focused benefits (including virtual doctors, and an extensive Employee Assistance Plan),