Field Service IT and Printer Technician

4 days ago

Thunder Bay, Canada Thunder Bay Xerographix Inc. (TBXI) Full time

TBXI is a leader in the multi-function printer and IT space offering a fun, dynamic workplace with a great team. TBXI has won multiple awards locally (Company of the Year, Business Excellence Award) and has been recognized as a leader in the community.

We are currently seeking a Field Service IT Technician to join our team You will resolve computer-related issues for your clients.

**Responsibilities**:

- Provide technical assistance with computer hardware and software
- Resolve issues for clients via phone, in person, or electronically
- Recommend hardware and software improvements
- Track customer issues and resolutions

Qualifications:

- Previous experience in IT, customer service, or other related fields.
- Strong troubleshooting and critical thinking skills.
- Printer/copier and laptop/desktop experience, technical training, or equivalent combination of education and technical experience.
- Computer skills including Microsoft Office Products, networking, and internet browsers.
- Knowledge of using diagnostic tools, service aids, and product schematics, to assess and resolve equipment and system failures
- Ability to maintain and complete accurate record keeping and processing of paperwork.
- Must work well independently, as well as follow directions.
- Able to handle more than one responsibility at a time.
- Able to work under deadline pressures.
- Strong communication skills, organizational skills, and time Management.
- Ability to build rapport with clients.
- Positive and professional demeanor
- Xerox, Toshiba, Lexmark, HP, Cannon, etc

**Salary**: From $40,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Thunder Bay, ON: reliably commute or plan to relocate before starting work (required)

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