Customer Service Specialist

**Max Advanced Brakes** is a retailer and distributor of automotive brake parts with a mission to make stopping power simple for consumers.

We specialize in brake pads, rotors, and related accessories which are manufactured to the highest quality of original equipment manufacturer (OEM) specifications. By investing in technology, our people, consumer education, and customer service, we strive to make acquiring quality brake parts simple for customers.

Established in 2010 with a vision to offer quality and extensively tested brake products at the best prices possible, today we remain steadfast to that same vision. Over the years as our customers’ needs have grown, we have scaled and developed an extensive physical distribution presence in Canada and the USA to ensure we meet their demands for brakes in a timely and efficient manner.

**Responsibilities**:

- Respond promptly and professionally to telephone and written inquiries regarding:

- Sales order verification, order status updates, and order processing
- Price negotiations, order cancellations, issuing refunds, and handling returns
- Resolving customer complaints with empathy and efficiency
- Deliver exceptional service focusing on first-contact resolution to build customer trust and loyalty.
- Actively recognize opportunities to promote, up-sell, and cross-sell Max Advanced Brakes’ products to maximize customer value and increase sales.
- Guide customers in selecting the correct brake parts for their vehicle make and model, accuracy is critical.
- Investigate and resolve order issues (shipping delays, warranty claims, fitment errors) with care and precision.
- Maintain and update detailed customer records through CRM and order management systems.
- Develop and maintain a deep knowledge of best customer service practices, procedures, and industry trends specific to automotive parts and e-commerce.
- Proactively identify patterns in customer issues and recommend process or product improvements to management.
- Support e-commerce sales channels (Amazon, eBay, Walmart) with product questions and order follow-ups.

**Skills and Requirements**:

- Minimum 2 years of customer service experience, preferably in the automotive aftermarket, e-commerce, or technical support sectors.
- Proficiency with customer service and order management platforms, such as eDesk, Aircall, or similar tools.
- Excellent verbal and written communication skills, with the ability to convey information clearly, professionally, and with confidence.
- Strong problem-solving skills with a proactive, solution-oriented mindset.
- Exceptional attention to detail, particularly when handling vehicle specifications, product compatibility, and order information.
- Ability to multitask and manage time effectively in a fast-paced, high-volume environment.
- Willingness and ability to learn about brake systems, part compatibility, and customer behaviour in the auto parts industry.

Assets (Preferred but Not Required)
- Fluency in French or Spanish.
- Experience supporting customers through Amazon, eBay, or other online marketplaces.
- A passion for cars or hands-on experience with vehicle maintenance or repair.

**Benefits of Working at Max Advanced Brakes**:

- Career growth and development
- Competitive salary
- Flexible health benefits
- Be a part of a dynamic, diverse team
- Friendly work environment with in-house recreational activities
- Employee discounts on premium brake parts

**Additional Information**

Full-time permanent position

Transit accessible location

Max Advanced Brakes is an Equal Opportunity Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation. We are proud to provide employment accommodation during the recruitment process. Should you require any accommodation(s), please indicate your needs on your cover letter and we will work with you to meet your accessibility needs.

Pay: From $18.60 per hour

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care

Work Location: In person