Customer Service Specialist

5 days ago


Markham, Canada Asus Computer International Full time

**Principal Duties and Responsibilities**:

- Response to and follow up on service tickets/cases in a timely manner.
- Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
- Participate in activities designed to improve customer satisfaction and business performance.
- Solve problems that can be unstructured and may require conceptual thinking skills.
- Offer solutions to issues that are non-standard/non-routine and may require extensive clarification.
- May use multiple service systems to perform daily tasks
- Maintain broad and in-depth knowledge of products and services.
- Create and maintain all necessary case documentation and follow-up

**Required Personality Experience**
- Excellent interpersonal communication skills and telephone manner - written and verbal
- Consistent and positive “can-do” attitude and initiative
- Focus, attention to detail and dedication to the task on hand
- Meet customer requirements through first contact resolution.
- Proven time management, multi-task, and organizational skills
- Proven track record of problem solving skills
- Friendly, positive personality that thrives in a team environment
- Ability to work independently under mínimal supervision
- Ability to maintain customer satisfaction and effectively manage client expectations
- A love for all things technology

**Preferred Technical & Professional Experience**
- Windows operating systems
- Microsoft Office
- Android devices
- PC hardware, printers, displays
- Client PC connectivity - Ethernet, TCP/IP
- Active Directory, basic networking, data storage
- Receptionist experience is preferred.
- 1+ years of progressive customer service experience in Professional Service organization with working knowledge of customer service methodologies and help desk environment/software.

**Education**
- College Diploma or above (preferred)

**Application



  • Markham, Canada Corrosion Service Company Limited Full time

    **Customer Service Specialist - Build Your Career with an Industry Leader!** **Location**: Markham, ON **Job type: Full-time, Permanent, and On-site position** As a Customer Service Specialist within our Materials Sales Group, you will play a key role in supporting all aspects of the customer lifecycle, from handling initial inquiries and processing orders...


  • Markham, Canada Abacus Service Corporation Full time

    Sales Support Job Description: - Order Entry and Order Management - Support order accuracy and completeness to guarantee the quality of orders released to manufacturing. - Engage and follow up with customers to ensure their systems are updated to reflect Client account changes. Ensure existing customer purchase orders are updated to reflect. Support related...


  • Markham, Canada Porsche Centre Markham Full time

    Customer Relations Specialist Porsche Centre Markham Markham ON L3P 3M2 Are you a people person with exceptional communication skills, a passion for problem-solving, and a dedication to delivering outstanding customer service? If you're ready to be the voice of our company and help customers with a smile, we have the perfect opportunity for you! We're...


  • Markham, Canada Honda Canada Full time

    Job Description: The Customer Mediation Specialist is responsible for responding to customer inquiries, feedback and escalations that were received through the Inbound Customer Care representative team (Sykes). They are responsible for top tier customer service and providing Honda Canada's position to complaints. Associates are also responsible for...


  • Markham, Canada Corrosion Service Company LTD Full time

    **Corrosion Service Company Limited (CSCL)** was founded in 1950 by Thomas R.B. Watson as the first Canadian firm to specialize in cathodic protection and corrosion engineering. Our founding philosophy was based on the principles of providing great customer service and developing a deep understanding of customer needs, these same core principles still guide...


  • Markham, Canada Toronto Lube Service Full time

    Toronto Lube Service is a well-established Distributor of Industrial Lubricants and Metalworking Fluids located in Markham (Woodbine & 407). We are searching for a motivated individual to assume a variety of Customer Service duties in a relaxed, small team environment. - Co-ordinate information between customers, sales and shipping teams. - Other duties as...


  • Markham, Canada Honda Canada Full time

    Job Description: The Bilingual Customer Mediation Specialist is responsible for responding to customer inquiries, feedback and escalations that were received through the Inbound Customer Care representative team (Sykes). They are responsible for top tier customer service and providing Honda Canada's position to complaints. Associates are also responsible for...

  • Customs Specialist

    2 weeks ago


    Markham, Canada DH CUSTOMS BROKER Full time

    DH Customs Broker is a commercial and licensed custom brokers company offer Customs clearance (brokerage) services for all imports to Canada and the United States. We also offer all modes of transport including air, rail, ocean, courier and truck and clearance is obtained at all customs ports of Canada. We are now looking for a fulltime Customs Specialist...


  • Markham, Canada Honda Canada Full time

    **Job Description**: ***Please note this is a 12-Month Contract** The Bilingual Customer Mediation Specialist is responsible for responding to customer inquiries, feedback and escalations that were received through the Inbound Customer Care representative team (Sykes). They are responsible for top tier customer service and providing Honda Canada’s...


  • Markham, Canada ENERCARE Full time

    Proudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much waste...