Customer Service Specialist

2 weeks ago

Markham, Canada Asus Computer International Full time

**Principal Duties and Responsibilities**:

- Response to and follow up on service tickets/cases in a timely manner.
- Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
- Participate in activities designed to improve customer satisfaction and business performance.
- Solve problems that can be unstructured and may require conceptual thinking skills.
- Offer solutions to issues that are non-standard/non-routine and may require extensive clarification.
- May use multiple service systems to perform daily tasks
- Maintain broad and in-depth knowledge of products and services.
- Create and maintain all necessary case documentation and follow-up

**Required Personality Experience**
- Excellent interpersonal communication skills and telephone manner - written and verbal
- Consistent and positive “can-do” attitude and initiative
- Focus, attention to detail and dedication to the task on hand
- Meet customer requirements through first contact resolution.
- Proven time management, multi-task, and organizational skills
- Proven track record of problem solving skills
- Friendly, positive personality that thrives in a team environment
- Ability to work independently under mínimal supervision
- Ability to maintain customer satisfaction and effectively manage client expectations
- A love for all things technology

**Preferred Technical & Professional Experience**
- Windows operating systems
- Microsoft Office
- Android devices
- PC hardware, printers, displays
- Client PC connectivity - Ethernet, TCP/IP
- Active Directory, basic networking, data storage
- Receptionist experience is preferred.
- 1+ years of progressive customer service experience in Professional Service organization with working knowledge of customer service methodologies and help desk environment/software.

**Education**
- College Diploma or above (preferred)

**Application

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