Field Service Technician

**Duties**:
**Installation, Maintenance and Repair**
- The technical work pertaining to admixture dispensing equipment includes, but is not limited to installation, preventive and scheduled maintenance, calibration, and emergency and service repair.
- The technical work pertaining to Verifi includes, but is not limited to review and analysis of system performance reports to determine problem areas and develop resolutions. Coordinate problem resolution with other employees as needed always serving as the local liaison and first line of contact to the customer.

**Customer Relations**
- Assist Field Sales Representatives in the winning and maintenance of customer contracts through building and maintaining professional relationships with customers.
- Must have sound judgment, excellent communication skills, and the ability to represent the company with customers in a professional manner.
- Understand the impact of customer satisfaction to achieve corporate goals.

**Planning & Scheduling of Dispenser Service work**
- The technician is self-dispatched. This requires an independent self
- starter, self
- directed person who possesses the ability to diagnose and determine requirements, plan and schedule daily, weekly and monthly events in accordance with the needs of the company and the customer.

**Equipment Service Administration**

Equipment ordering, Warehouse part re-stocking, Expense reports, Service Management System compliance, Preventative Maintenance, calibration scheduling and compliance, Actively control expenses and demonstrate stewardship of company resources, Maintain real time participation CRM reporting systems, Track time, parts and incidental costs associated with each customer site and each customer truck.

**Other Duties**
- Complete all safety training and on-line training modules; Observe all necessary safety procedures, both those of GCP/Verifi and those of host companies.
- Develop a solid understanding of concrete and the concrete industry, most importantly the operations of a concrete plant.
- Recommend modifications and product changes to improve reliability of equipment; work with the R&D team providing input to new system designs or researching/testing concept of operation of new parts and providing input to improve reliability and performance of the solution and its components.

**Required Skills**:

- Possess a broad array of knowledge including computer systems configuration, mechanical systems, pneumatic systems, 12/24 volt DC electrical systems, and hydraulic system principals.
- Ability to learn new technology and processes quickly
- Strong verbal and written communication skills with both colleagues and customers
- Organized and detail oriented, particularly with regard to maintaining records

**Required Experience**
- Hands on Electro-Mechanical aptitude
- Experience with hand tools, power tools, meters, gauges
- Experience in field service type work
- Working knowledge of the Ready Mix Concrete industry a plus

**Education**
- High School Diploma required; Associates degree preferred
- Equivalent Military or other mechanical / engineering training required

**Additional Job Requirements**
- Must be able to lift 50 pounds;
- Must be able to wear a respirator and comply with GCP’s facial hair policy for respirator users
- Must be able to comply with DOT requirements for a Non CDL commercial motor vehicle driver medical certification exam; drug screen, background check (safety performance and driving record).
- Flexible work hours, overnight travel
- Ability to respond to short notice project work and emergency service calls