Field Operations Communications Assistant

1 week ago

Winnipeg, Canada City of Winnipeg Full time

Under the general direction of the Business Communications Coordinator, the Field Operations Communications Assistant provides assistance in the preparation, daily operation and distribution of various customer service information and services.

**As the **_Field Operations Communications Assistant,_**_ _**you will**:

- Assist with planning, coordinating, preparing and implementing various customer service information, services and processes related to departmental services, such as:
- Customer notices/letters (i.e., emergency and planned work, service changes)
- Website/311 information
- News releases and social media posts
- Advertising campaigns
- Monitor 311 and work management systems to identify any emerging customer service issues and bring these issues to the attention of operational staff.
- Liaise with operational staff and the 311 Contact Centre to develop relevant and up-to-date scripting and information to meet customer and operational needs.
- Coordinate and deliver training/coaching to 311 Contact Centre staff on departmental services.
- Draft, review and revise web content to ensure that information is relevant and up-to-date.
- Monitor social media, and prepare and/or publish approved content through various forms of social media (i.e., Facebook, Twitter, Instagram).
- Assist with and/or draft responses to public inquiries and/or requests for departmental information.
- Research, investigate and gather information regarding departmental services.
- Recommend process improvements related to the customer experience.
- Coordinate participation in community events and shows, and attend these events/shows as required.
- Coordinate and deliver presentations to community groups/schools as required.
- Perform other duties consistent with the classification as required.

**Your education and qualifications include**:

- High School graduation, supplemented by post-secondary courses and/or diploma in the area of Creative Communications, or an equivalent combination of training and experience.
- Minimum 6 months of prior related work experience.
- Demonstrated strong written and verbal communication skills.
- Demonstrated experience in the area of writing and editing clearly and concisely, and in a manner that is easily understood by the general public.
- Demonstrated strong presentation skills.
- Good interpersonal skills, and a demonstrated ability to establish and maintain good working relationships with a variety of people.
- Demonstrated ability to follow written and verbal instructions, and to exercise sound judgment.
- Demonstrated ability to work under mínimal supervision, deal with stress and set priorities during extremely busy periods.
- Good organizational skills and demonstrated ability to coordinate multiple projects under tight deadlines.
- Ability to speak additional languages is preferred.
- Knowledge and understanding of the occupational hazards, safety precautions, regulations and procedures applicable to the area of work.

**Conditions of employment**:

- The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.

  • Stadium Operations Field Assistant

    2 weeks ago

    Winnipeg, Canada Winnipeg Football Club Full time

    Are you energetic and ready to be a part of a winning team? As a member of the Stadium Operations team, you will be part of delivering an amazing Fan Experience by playing a key role in assisting with field of play maintenance and conversions and grounds maintenance to provide the best stadium experience for all events. This role requires a strong highly...

  • Field Operations Administrative Assistant

    3 days ago

    Winnipeg, Canada FWS Group Full time

    **Field Operations** **Administrative Assistant** **FWS Group of Companies is a fully integrated design, engineering, construction, and maintenance services firm.** We are advocates of the design-build approach to project development. Whether our clients are looking at greenfield construction or retrofitting an existing facility, we have the in-house...

  • Field Technicial Service Specialist

    1 week ago

    Winnipeg, Canada Broadband Communications North Full time

    Position Summary The Technical Services Technician will be responsible for providing technical support for escalated tickets and network operational issues, and for providing support to enterprise clients. Additionally, field support will be required to ensure that infrastructure is implemented and maintained, utilizing either Satellite, Radio, or Fiber....

  • Field Management Agent

    1 week ago

    Winnipeg, Canada Shaw Communications Full time

    A little about us What we do at Shaw matters - in a world where being connected has never been more critical, we bring the best wireline and wireless technology and solutions together to create exceptional customer experiences. Every day we help millions of Canadians live their best-connected lives through the strength, capacity and combined power of our...

  • Field Assistant

    3 days ago

    Winnipeg, Canada City of Winnipeg Full time

    Under general supervision of an Area Coordinator, the incumbent is responsible for collecting, recording, verifying, discussing and reviewing property and business data, and entering information into the appropriate system for assigned property types and assignments. **As the Field Assistant you will**: - Gather assessment related data and enter into...

  • Field Operations Manager

    4 days ago

    Winnipeg, Canada Creative Door Services Full time

    Creative Door Services, North America’s largest overhead door dealer, operates nine branches across Western Canada and we have over 50 years of experience in the residential and commercial overhead door industry. We provide access solutions by servicing and installing a variety of overhead doors and driveway gate systems, operators and associated...

  • Field Operations Technician

    3 days ago

    Winnipeg, Canada Xplore Inc. Full time

    **Position Overview**:** We are seeking to hire a full-time, permanent Field Operations Technician based in Brandon, MB. Reporting into the Field Operations Manager, you will be responsible for the hands-on day-to-day integration, repair and maintenance of the Xplore network. You are a self-starter who works well both independently and as part of a greater...

  • Director of Contracting

    1 week ago

    Winnipeg, Canada Summit Search Group Full time

    A recruitment firm is seeking a seasoned Director of Contracting to lead the Contracting Division of a well-established organization in Winnipeg. This role involves overseeing heavy civil and mining projects, managing a team of Project Managers, and improving operational processes. Candidates should have over 15 years of relevant experience and a degree in a...

  • Director of Contracting

    1 week ago

    Winnipeg, Canada Summit Search Group Full time

    A recruitment firm is seeking a seasoned Director of Contracting to lead the Contracting Division of a well-established organization in Winnipeg. This role involves overseeing heavy civil and mining projects, managing a team of Project Managers, and improving operational processes. Candidates should have over 15 years of relevant experience and a degree in a...

  • Director of Contracting

    2 weeks ago

    Winnipeg, Canada Summit Search Group Full time

    A recruitment firm is seeking a seasoned Director of Contracting to lead the Contracting Division of a well-established organization in Winnipeg. This role involves overseeing heavy civil and mining projects, managing a team of Project Managers, and improving operational processes. Candidates should have over 15 years of relevant experience and a degree in a...