Dental Administrator

3 days ago

Toronto, Canada frssh dental Full time

At frssh dental, we're revolutionizing the dental experience by prioritizing patient care and leveraging technology to streamline processes. Our commitment to excellence, compassion, and continuous learning drives us to redefine standards in dentistry. Join us in our mission to create a friendly, innovative, and patient-centric environment where every team member plays a crucial role in delivering exceptional care.

As a Dental Receptionist at frssh dental, you will be the first point of contact for our patients, ensuring a warm and welcoming experience from the moment they walk in or contact us. You'll play a pivotal role in maintaining the smooth operation of our dental studio by handling administrative tasks, managing patient appointments, and facilitating communication between patients, clinical staff, payor (insurance) and management.

Join us on this innovative journey, where friendly environment, teamwork, dedication, hard work, and a pioneering spirit converge to transform dental care for the better.

**Responsibilities**:

- Greet patients with a friendly and professional demeanor, making them feel comfortable and valued.
- Manage patient appointments, confirmations, and cancellations using our scheduling software, ensuring optimal utilization of clinical resources.
- Verify patient insurance coverage, collect co-payments, and process payments accurately.
- Maintain patient records and ensure compliance with confidentiality and data protection regulations.
- Coordinate with clinical staff to ensure smooth patient flow and timely delivery of care.
- Assist with administrative tasks such as filing, scanning, and inventory management as required.
- Act as a liaison between patients and care providers, addressing inquiries, concerns, and feedback with empathy and efficiency.
- Contribute to a positive and collaborative team environment by supporting colleagues and fostering a culture of continuous improvement.

**Qualifications**:

- **Required: Previous 3+ years of experience in a dental admin/front desk role.**:

- Preferred Bachelors or Associate Degree in Healthcare Admin/Hospitality/Business
- Experience with **Curve** **PMS**(**Hero, Gro**) dental practice management software is an advantage.
- Proficiency in using computer software for scheduling, record-keeping, and communication
- **Excellent** communication and interpersonal skills, with the ability to interact with diverse individuals in a professional and empathetic manner.
- Strong organizational skills and attention to detail, with the ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Commitment to upholding high standards of professionalism, confidentiality, and patient care.

**Job Types**: Full-time, Part-time

Pay: From $25.00 per hour

Expected hours: No more than 44 per week

Additional pay:

- Bonus pay

**Benefits**:

- Dental care

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Toronto, ON M5A 0W6: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- AEC / DEP or Skilled Trade Certificate (preferred)

**Experience**:

- Dental receptionist/front desk admin: 3 years (required)

Work Location: In person

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