Express Service Consultant

1 week ago

Lethbridge, Canada Bridge City Chrysler Full time

Do you have a knack for providing excellent customer service and a love for vehicles?

If you answered “Yes” to this question, Bridge City has the opportunity for you

As an Express Service Consultant, you'll be the friendly face that welcomes our Service Customers, guiding them through their basic vehicle maintenance needs. You'll act as the crucial link between our customers and Express Technicians, ensuring clear communication and recommending additional services or products to keep their vehicles running smoothly for longer.

**Reasons Why You BELONG at Bridge City Chrysler**:

- Competitive compensation that offers a base salary and bonus plan
- Industry-leading benefits that provide robust coverage for you and your family
- Employer matched RRSP program to help you save for retirement
- We offer Flex Days in addition to paid vacation
- Travel Reward Program that allows you to travel on us beginning at 5 years of service
- Opportunity for growth and development within the organization via training and continuous improvement
- Support from leadership, peers and other team members to help you succeed
- Employee throughout the Davis Auto Group on Service, Parts, and Vehicles

**Essential Job Duties**:

- Greet customers in a prompt, courteous manner as they bring their vehicle in for an express service
- Actively listen to customer needs in order to gather the nature of the visit, and to recommend any additional services
- Maintain customer rapport by explaining estimates and expected completion times
- Utilize our database management system to track and follow up with customers for future recommended repairs or maintenance
- Provide additional support in the Service Lane as needed

**Requirements**:

- Experienced background in customer service
- Strong written communication skills to accurately detail customer concerns in each work order
- Exceptional verbal communication skills to develop relationships and ensure customer loyalty
- Active listener with strong attention to detail
- Ability to thrive in a fast-paced environment
- Strong work ethic with a positive team attitude
- A valid driver’s license and completion of a satisfactory criminal background check
- Previous dealership experience is an asset, but not required

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