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Territory Manager
2 weeks ago
Territory Managers at On Side provide strong leadership and support to local branch operations and project management teams. With an aim of driving profitability and providing excellent customer service, to insurance and commercial customers, the Territory Managers direct and support their teams in all aspects of the business.
**Territory Managers are responsible for**:
- Setting the expectation of superior customer service interactions by team members with customers.
- Provide strong support to Branch and Project Mangers to ensure sales activities, revenue expectations, and gross margin targets are being met.
- Direct Project Manager and Operations managers on workforce planning and allocation of resources.
- Drive a culture of safety, inclusivity, and profitability.
- Collaborate with the District Director/Regional Vice President to:
- Prepare, forecast, analyze and report financial performance for the territory
- Create annual budgets, and monitor results to fulfill P&L expectations in each territory
- Provide monthly operational reviews of the financial statement and accounts receivable targets
- Forecast on a monthly basis to identify significant deviations from expected revenue or costs goals defined by the budget
- Provide oversight and review of expenses to ensure they are consistent with territory goals & guidelines
- Relationship management at all levels of the business
**What you bring**:
- Bilingual, speaking - reading - writing. (English/French) - Need to interact on a regular basis with English-speaking clients and colleagues across the country.
- Experience in restoration, construction and estimation.
- Experience in Project Management for major loss.
- You’re a team player with excellent leadership skills
- Passion for anything you set your mind to
- Excellent problem-solving skills
- Exceptional organizational and directorial abilities.
- Problem solving and priority management skills.
- Clean criminal record
**Other things that will help you get the most out of this opportunity**:
- You find enjoyment working in a fast-paced and changing environment.
- You have an ongoing commitment to development, of yourself and your team.
- You’re willing (but not required) to travel within Canada to support cross-region Teammates. Disasters happen all over and sometimes we need to support our teams in other locations. If you’ve always wanted to travel for business, this is your chance
**Of Note**:
Disasters can strike at any time so after hours on-call work is a requirement. Plus, you literally get to be a hero to customers every time you show up When was the last time that happened in a customer service position?
**What’s in it for you**:
**OPPORTUNITY**
We’re an established company in a growing industry and we need awesome people We WANT to start you off on a career path you’ll love, we WANT you to be fulfilled by your work and we WANT to provide you with opportunity to grow. We also love that we’re able to provide an employee assistance program, RRSP matching, excellent health plan which includes extended medical (chiropractic, massage, acupuncture, vision, and more) dental, long-term disability (LTD) and life insurance.
We provide on the job training with opportunity for development—promotions and national career movement are yours for the taking (well, with a few months under your belt). At On Side we work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day.
**Get on our side**
Both major weather disasters and minor accidents involving water, fire, and more happen every day, and in our industry this is how we keep busy, restoring properties 24 hours per day, 7 days a week. Mother Nature usually doesn’t wait for an invitation, but we’re in the business of dealing with party crashers, and we’ve done it for over 40 years
We have branches from Victoria, BC to St. John’s, Newfoundland and (almost) everywhere in between. Our fantastic team of over 1,600 employees stretches far and wide across Canada, and we’re growing—YOU could be the next great addition
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Chez On Side Après-Sinistre, les directeurs de territoire assurent un leadership et un soutien solides aux opérations des succursales locales et aux équipes de gestion de projet. Dans le but d'accroître la rentabilité et de fournir un excellent service à la clientèle, aux compagnies d'assurance et aux clients commerciaux, les directeurs de territoire dirigent et soutiennent leurs équipes dans tous les aspects d’affaires.
**Les directeurs de territoire sont responsables de**:
- Définir les attentes en matière d'interactions d’un service client supérieur par les membres de l'équipe avec les clients.
- Fournir un soutien solide aux directeurs de succursale et de projet pour s'assurer que les ventes, les attentes en matière de revenus et les objectifs de marge brute sont satisfaits.
