Intake Investigating Worker

**CENTRALIZED INTAKE INVESTIGATING WORKER - THUNDER BAY, ON**

**One (1) Permanent, Full Time Position (33.75 hours/week)**

Reporting to the Unit Manager, the incumbent is responsible for completing investigations, and assessing the need to ensure the safety of children, while working with their team and community collaterals to provide the best possible outcomes for children and families, with a focus on the child’s safety, permanency, and well-being. The Centralized Intake Investigating worker is guided by and adheres to the most up to date Ontario Child Protection Standards, Eligibility Spectrum, the Child, Youth and Family Services Act, any successor Standards, Directives, Regulations or Legislation, Protocols, including Society policy and procedures and Memorandum of Understandings. Excellent training and professional development opportunities and a supportive work environment are provided, in addition to a generous salary, pension and benefits package.

**Position Qualifications and Requirements**
- Valid “G” Ontario Driver’s License and safe driving record.
- Access to a reliable insured vehicle suitable for transporting service users with appropriate vehicle insurance, business use endorsement and 3rd party liability coverage of no less than one million dollars.
- Satisfactory Criminal Records Search with Vulnerable Sector Screen.
- Contribute to a culture of diversity, equity, and inclusion with a commitment to the elimination of disparity and disproportionality in service outcomes.
- Ability to function independently as well as contribute effectively within a team environment.
- Demonstrated ability to engage in self reflection, challenging potential cognitive bias.
- Required to work flexible hours, travel regularly as determined by the respective Manager in relation to service requirements.
- Self-awareness and professional personal self-care.
- Skill set in Forensic interviewing technique.
- Empathetic understanding, genuineness/warmth, and unconditional positive regard/respect.
- Excellent case noting and documentation skills.
- Written and verbal communication skills.
- Must be able to communicate effectively with a variety of community members, including service users, other professionals and in legal proceedings, when required.
- De-escalation and conflict diffusion skills.
- Ability to maintain a strong sense of professional judgement, tact, ethics, sensitivity, integrity, and confidentiality.
- Travel to any of our District offices to provide services as required.

**Principle Responsibilities**
- Assess risk to children based on case investigation. Intervene in crisis situations and initiate immediate protection action, as required, which may include the removal of a child at risk to a place of safety or kinship home as mandated by the most recent CYFSA (Child, Youth and Family Services Act).
- Reflect and interpret the Society’s Vision, Mission, and Core Values in your work with enthusiasm and commitment.
- Offer ideas and solutions to processes that would improve service delivery to children, youth, and families.
- Prepare and ensure accurate, thorough, and timely recording of case information including reports, family case histories, correspondence, legal forms as required by the CYFSA and agency policy.
- Provide crisis intervention support and short-term counselling to service users. Inform service user of Society supports and other community resources available and support the empowerment of service users in the development of natural family support systems, service planning, goals, and agreements.

**APPLICATION INFORMATION - Applications Received to 4:30 PM on September 1, 2025.**
- We thank all applicants; however only those considered for an interview will be contacted._

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program

Work Location: In person

Application deadline: 2025-09-01