Job Id #30178: Director, Revenue Services

Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason
- **Job ID #30178**:Director, Revenue Services**:

- **Union**: Non-Union

**SUMMARY OF DUTIES**

Reporting to General Manager, Finance & Corporate Services provides strategic leadership, through subordinate management to a multi-functional workforce engaged in delivery of services to the public and internal clients. Recommends broad policies and long range strategies in the delivery of services to meet mandated goals and objectives. Accountable for establishing and achieving departmental goals and objectives through the effective and efficient use of financial and staff resources. Uses a “best practices” approach in developing and delivering quality services in a timely and cost effective manner. Instills a customer service focus in the division.

Oversee and manage the financial operations related to property tax revenue collection, utility billing and administration of vacant home tax within the municipality. Develop and implement effective revenue strategies, ensure compliance with tax regulations, and optimize revenue generation for the City. Evaluates and reports on the division’s service, financial, administrative and staff performance against internal and external benchmarks. Designs and implements strategies to improve effectiveness and efficiency. Sets above average standards and leads by example. Possesses a demonstrated record of strong leadership and guidance, customer focus, innovation / creativity, team advocacy, staff delegation, empowerment and staff development and are results orientated. Possesses a high level of personal integrity and are an excellent communicator.

**RESPONSIBILITIES**
- Assumes lead accountability and responsibility for the Revenue Services Division and delivery of the Revenue Services program and meet the growing needs of staff, the public, residents and businesses of the new City of Hamilton.
- The Director is accountable to the General Manager, Finance and Corporate Services for ensuring the Revenue Services Program is provided in accordance with City and Provincial guidelines with mínimal disruption to the public and in the most effective and efficient manner consistent with the City of Hamilton Mission, Vision and Values.

**GENERAL DUTIES (INCLUDING, BUT NOT LIMITED TO)**
- Participates in strategic planning and direction of the Department as a member of the Department Leadership Team within the Corporate Services Department and City’s Corporate Leadership Team.
- Develops and executes comprehensive revenue management strategies to maximize municipal revenue from various sources, such as property taxes, utility billing, stormwater fees, vacant unit taxes and other revenue streams.
- Oversees the administration of property taxes, utility billing, stormwater billing, vacant unit tax billings, collections, tax appeals, ensuring compliance with relevant, regulations, and local policies.
- Conducts regular financial analyses to identify revenue trends, forecast potential revenue shortfalls or surpluses, and provide strategic recommendations to municipal leadership.
- Leads a team of professionals, provides guidance, and fosters a collaborative and efficient work environment that encourages excellence and continuous improvement.
- Prepares accurate and timely financial reports, revenue forecasts, and budgetary analysis
- Collaborates with various stakeholders, including residents, businesses, legal professionals, and government agencies, to address revenue-related inquiries and ensure transparency in revenue management processes.
- Stays updated with advancements in revenue management software and technology, recommending and implementing tools that optimize revenue collection processes.
- Contributes to the development and enhancement of municipal revenue policies and procedures, incorporating best practices and maintaining a high level of fiscal responsibility.
- Provides management reporting and reporting to regulatory agencies, the Province, Council and citizens of Hamilton
- Ensures a lens of Equity, Diversity and Inclusion is applied to the City’s Taxation, Utility Billing, Vacant Unit Tax and Revenue Service Strategy.
- Provides creative divisional leadership through consultation with an effective division management team.
- Promotes teamwork and integration between units within the division and with other parties participating in cross-functional and cross program