Job Id #30130: Manager, Human Services

Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason
- **Job ID #30130: Manager, Human Services**:

- **Union**: Non-Union
- **Job Description ID #**:A10287
- **Status: Full-Time Regular**:
The Healthy & Safe Communities Department is committed to its people and is dedicated to building a strong and healthy community. We are passionate about making a difference and are recognized for our excellence. We offer a respectful and supportive workplace that provides life-long learning opportunities, leadership, innovation and performance excellence.

**SUMMARY OF DUTIES**

Reporting to the Director, Ontario Works, the Manager, Human Services works collaboratively with other leaders to provide strategic leadership, through subordinate management, to a multi-functional workforce engaged in planning, development, implementation, monitoring, analysis and auditing to measure efficiency and compliance in the delivery and transformation of Social Assistance Programs and Service Delivery. The Manager will ensure that the program is compliant with MCSS service plans and is effectively administered and delivered within the standards, allocations and mandates of all pertinent legislation, policies and procedures. The Manager, Human Services will lead and mentor staff, share responsibility for strategic and program planning, development and evaluation of a systems wide approach for the Ontario Works Program and related programs such as child care and housing. The incumbent will help lead staff through major changes in service delivery, improving processes to meet future needs and the provincial vision for reform. This includes but is not limited to establishing and achieving service section goals, program and data review and analysis, privacy issues, systems support, records management, contingency planning, business process reviews, case management, intake, eligibility verification, eligibility review, overpayment recovery, appeals, community outreach, budget preparation and monitoring. In addition, the Manager, Human Services would support the corporate culture and Corporate and Departmental Priorities, preparing reports for City Council, stakeholders and the community. The Manager, Human Services will participate in H&SC emergency preparedness planning, development and training and respond to all municipal emergencies as requested.

**GENERAL DUTIES**

Provides leadership to the Ontario Works management team in the planning and development of major initiatives that impact client service delivery of the Ontario Works program within the City of Hamilton such as Social Services Reform, integrated service delivery, the implementation of any provincial or federal benefits supporting poverty reduction such as the Ontario Child Benefit and Supportive Approach to Innovative Learning.

Leads an effective Ontario Works service delivery team, providing coaching and advice to subordinate supervisors to optimize performance in a changing social services environment. Directly manages a team of supervisors with accountability for case managers, technical specialized and clerical staff. Ensures Ontario Works related programs and work sites are technically supported, effectively administered and delivered within the standards, allocations and mandates of all pertinent Federal, Provincial and Municipal and Corporate legislation, policies and procedures.

Responsible for the oversight and successful planning, project management and implementation activities for major initiatives from the Ministry of Children, Community and Social Services that impact internal operations.

Analyzes and interprets regulatory changes and data such as provincial legislative changes, economic reports, environmental comparator data, on a multi-year basis to establish the impact on staffing levels, resources, priority setting, continuous improvement and required budget implications. Manages the planning, implementation and administration of associated changes to policies and programs. Leads and manages the change management process as it pertains to social assistance delivery reform, changing legislation, program cuts or enhancements while maintaining positive relationships with the community and stakeholders

Consults and collaborates with a broad range of internal and external stakeholders, focus groups and consultants on a wide variety of initiatives that will move Ontario Works towards a service integration model with other mun