Member Service Representative

In 2025, Prosperity Credit Union emerged as an economic force and community partner in rural Saskatchewan, born from the merger of three trusted credit unions: Cypress, Diamond North, and Prairie Centre. Built on a foundation of collaboration and community spirit, Prosperity Credit Union embodies the heart of rural Saskatchewan. With a deep understanding of the unique needs of our members, we are committed to delivering exceptional service and tailored financial solutions.

At Prosperity Credit Union, you'll find a workplace that values innovation, connection, and a shared commitment to enriching the lives of our members and communities. Join us in shaping the future of financial services in rural Saskatchewan while building a career you can truly take pride in.

**Role and Responsibilities**:
We are currently looking to fill a permanent full-time role at our Rosetown service location. Reporting to the Manager Member Service, the **Member Service Representative** will have a genuine desire to respond to member requests. This position has the opportunity to make a lasting impact by delivering outstanding member service, fostering positive relationships, and contributing to the overall satisfaction of our members.

Join our team and play a pivotal role in ensuring exceptional member service as you:

- **Build Relationships**:Build strong relationships with Prosperity Credit Union members by having meaningful conversations, asking thoughtful questions, and listening carefully to understand their financial needs.
- **Provide Exceptional Service**: Deliver excellent service to members by accurately handling daily financial transactions in person and over the phone.
- **Connect Members**: Work with branch colleagues to help members find personalized credit and investment solutions.
- **Recommend Solutions**: Show your knowledge of Prosperity Credit Union's products and services by answering member questions and providing recommendations for their future needs.
- **Empower members**: Help members use digital channels, allowing them to bank with Prosperity Credit Union whenever and wherever they prefer.

**Qualifications**:

- A high school diploma is required. Prior experience in customer service or financial services is an asset, as is experience completing cash transactions.
- Proven computer and keyboarding skills, including familiarity with Microsoft Office and excellent communication skills, are essential.
- Exceptional customer service skills with an ability to demonstrate proactive behaviour by offering assistance or recommendations to members before they inquire.

**Perks and Benefits**:

- Comprehensive benefits package
- Generous paid vacation and sick days to support employee health and well-being
- Collaborative work environment
- Generous matched pension plan
- Planned retirement for targeted management and specialist positions
- Paid days off for volunteering and professional development courses
- Professional development incentive program
- Preferred loan/deposit rates and service packages
- Relocation bonuses and reimbursement for eligible employees
- Staff and corporate events

**Job Types**: Full-time, Permanent

Pay: $42,400.00-$53,000.00 per year

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Mileage reimbursement
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care

Application question(s):

- Are you willing to travel to provide coverage at other Prosperity branch locations?

Work Location: In person

Application deadline: 2025-11-17