Store Manager

Moffatt and Powell RONA offers a highly rewarding working environment where you can elevate your career within the HR realm. We are rapidly growing with nine retail branches in SW Ontario. We offer great benefits (including a pension), a professional and fun, atmosphere and work-life harmony. If you are looking to be a part of a rapidly growing company and want to make a difference each and every workday, this is the place to hang your hat Moffatt & Powell is a proudly Canadian, family owned company with a rich history of stores spanning over 65 years. We are a leader in the building material supply and retail industries and continue to be a competitive supplier to the new home, farm and industrial market place. With the nationally recognized RONA brand, we are able to offer our customers a wide product selection, more financing options, and better customer service. At Moffatt & Powell, it’s not just a job, it’s a career.

Committed to go above and beyond for customers is what Moffatt & Powell Rona is all about. Caring, Commitment, Community and Continuous learning are the 4Cs here at Moffatt & Powell Rona.

To lead a branch store team with a unified Mission, Vision and values. To provide a distinctive customer service experience. To create a work environment where employees are motivated and inspired to perform at a higher level; and drive sales through the building of strong relationships. To provide effective day to day management and operational leadership through visibility, involvement and interaction with customers and staff on the sales floor.

Core Competencies
- Customer Focus
- Communication
- Team Work
- Quality Orientation
- Time Management
- Adaptability/ Flexibility
- Creative and Innovative Thinking
- Decision Making and Judgement
- Planning and Organizing
- Problem Solving
- Result Focus
- Accountability and Dependability
- Ethics and Integrity
- Leadership
- Coaching and Mentoring
- Development and Continual Learning

**Responsibilities**:

- To support the mission, vision and values of the company by providing strong leadership. Leadership that supports the development of a workplace culture where people feel valued, capable and competent to do their job well and want to stay with the company
- Work effectively with all key stakeholders by collaborating on issues; communicating well where others are impacted, include others in discussion and work through personal issues in a way that strengthens working relationships
- To build strong and lasting relationships with our retail, professional and commercial customers
- To ensure that the store is maximizing all sales opportunities
- Motivate and influence sales performance with positive, specific feedback and recognition
- Increase sales and margin with add on sales and up selling techniques
- Lead by example and initiate contact with every customer. Guide customers to departments and provide product info and educate on services offered
- To resolve escalated customer issues patiently and in a way that strengthens the relationship
- To make decisions that are in the best interests of the company AND the customer
- Promote and network locally to generate new business or talented staff for the store
- Work within the communities Moffatt serves to strengthen local relationships
- Assist in retail and contractor sales support; special order products, site visits (if necessary)
- Provide clear expectations and directions so employees feel informed and prepared to do their jobs well
- Update HR department with necessary documentation or information on new hires (training required etc.)
- Develop the store leadership team to maximize their individual and team contributions. Includes training, motivating, and coaching.
- Participates in regular professional development and training.
- To train (or arrange to train) and develop new and existing staff to be highly competent in their areas of responsibility and to have a basic knowledge of other key areas of the store
- Participate regularly in professional development and/or training provided through the company or mandated by the company
- Ensure team has completed all necessary training in a timely manner (new training, Health and safety, vehicle/equipment training)
- To recognize when staff may require additional training support in order to remain current on the latest product or and/or inventory updates
- Conduct store meetings to review state of business, direction of business, training etc.
- Attend site visits, where necessary, with team members when bigger issues with customers arise (problem with product or install)
- To provide a work schedule on time providing minimum of 2weeks’ notice and accurately reflects requested days off and vacation time allotted
- To ensure all payroll records are accurate before submitting
- PO approval for all orders generated by team (special order and regular stock)
- Walking of standards checklist with leaders on daily, weekly basis to ensure store is