General Manager

**Broad Function***:
This position reports directly to VP, Operations or Regional President, and is a regional resource and leader providing management and oversight to multiple Project and Site Managers for a specified geographical area. Ensures all assigned projects are delivered safely, consistently and effectively and are profitably managed and compliant. Supports building the Company brand by providing world class service quality to all stakeholders. The position is accountable for the Safety, Revenue, Growth, Margin, Productivity, Cost Control, DSO, AR, and Equipment Utilization at assigned accounts.

Travel will be required to various work sites.

**Essential Functions***:

- Promote, demonstrate and instill B_safe _and _Bbest _culture in all aspects of the business.
- Is a champion for safety and regulatory compliance.
- Ensure operational excellence and effective implementation of the company’s strategies.
- Build strong cross-functional operating partnerships across the organization (as defined in role success profile).
- Accountable for the Commercial Agreements process, from bid/RFP through completion of a project to close out.
- Review analyses of activities, costs, operations, and forecasts data to determine department or division progress toward company goals and objectives.
- Oversee assigned strategic account management, product service lines, department and functional goals and budgets, and manages performance against those plans.
- Oversee/direct the assigned area’s operation management with responsibility for multiple customers/accounts within the business unit, including P&L responsibility as well as business development responsibility.
- Accountable for completion of assigned jobs to the region and customer satisfaction within defined profitability metrics and deadlines.
- Collaborate with Site and Project Managers on multiple projects and ensures scope, job efficiency and productivity.
- Develop and ensure compliance with annual operations and capital budgets.
- Support the process of continuous improvement initiatives to drive efficiencies, reduce cost and increase customer satisfaction.
- Play a key role in the development initiatives, including creating and maintaining relationships with key decision makers within assigned and/or targeted customers.
- Ensure that the responsibilities, authorities, and accountability of all direct subordinates are defined, understood and executed.
- Ensure that all organization activities and operations are carried out in compliance with Company policy and controls and local, state/provincial, and federal regulations and laws governing business operations.
- Ability to understand and interpret contracts and support the execution of change orders within limits of DOA.
- Develop and build sales relationships within both the Company and the customer’s organization by cross selling the Company product and service offerings.
- Maintain communication with regional leadership and Business Development to ensure customers’ needs are met.
- Assist in resolving customer issues/discrepancies.
- Ensure coordination of Regional Operations with Asset Management and Staffing on planning/scheduling.
- Work with Business Development and Estimating to oversee the transition of the job from sales to operations utilizing the Healthy Start process.
- Monitor project construction execution.
- Monitor KPIs and assists Project Managers in developing targets and corrective action plans when results are out of compliance.
- Ensure implementation and continually monitors project Quality Control plans.
- Ensure work processes and procedures are consistently applied to the project.
- Ensure compliance with the Company procurement process in support of vendor evaluations.
- Collaborate with Regional Management and Project Controls to perform job tracking post mortem and lessons learned for continuous improvement.
- Conduct effective performance evaluations and mentors those with less experience.
- Challenge others to develop as leaders while serving as a role model and mentor.

**Working Conditions**:

- Working conditions include outdoor and indoor field, yard and shop locations
- Working indoors in an office environment
- Utilization of Personal Protective Equipment is necessary
- Frequent travel as required

**Skills & Abilities**:

- Ability to work within a highly service-oriented team culture
- Strong understanding of operational impacts on profitability
- Understands the meaning and implications of key financial indicators
- Uses financial analysis to generate, evaluate, and act on strategic options and opportunities
- Manages conflict with a minimum of noise by integrating diverse views and finding common ground or acceptable alternatives
- A high degree of technical ability such as read/interpret engineering plans, product knowledge, etc.
- Ability and willingness to seek out areas for improvement and solve problems
- Ability to demonstrate the courage to address