User Support Technician

1 week ago


Sherbrooke, Canada Elli Complice TI Full time

Work Term: Permanent
- Work Language: French
- Hours: 40 hours per week
- Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 1 year to less than 2 years
- or equivalent experience
**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
**Certificates, licences, memberships, and courses**:

- A+ Certification
**Computer and technology knowledge**:

- Networking software
- Networking security
- Intranet
- Internet
- Servers
- Communication software
- MS Windows
- TCP/IP
- Wireless networks
**Security and safety**:

- Criminal record check
**Transportation/travel information**:

- Vehicle supplied by employer
- Valid driver's licence
- Travel expenses paid by employer
- Public transportation is available
**Work conditions and physical capabilities**:

- Attention to detail
- Sitting
**Personal suitability**:

- Client focus
- Efficient interpersonal skills
- Organized
- Team player
**Screening questions**:

- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
**Workplace information**:

- Remote work available
**Health benefits**:

- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
**Financial benefits**:

- Mileage paid
**Long term benefits**:

- Deferred Profit Sharing Plan (DPSP)
- Group insurance benefits
- Life insurance
- Pension plan
- Registered Retirement Savings Plan (RRSP)
**Other benefits**:

- Free parking available
- Learning/training paid by employer
- On-site recreation and activities



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