Claims Specialist

1 week ago

Pickering, Canada KapscoMoto Inc. Full time

**Claims Specialist**

**Responsibilities**:

- Create and print shipping labels for customer orders
- Open disputes and claims with the shipping companies for refunds
- Complete special projects as directed by managers
- Appeal negative feedbacks and A to Z claims on all Marketplaces
- Manage our internal software to ensure accuracy across all e-commerce platforms
- Manage FBA inventory levels and create replenishment orders when needed
- Run reports for warehouse staff and managers as needed
- Manage inventory between 3rd party warehouse and our main distribution center
- Post distribution inventory reconciliations - validate quantities, allocations and quantities available and uploaded to the Marketplace
- Review and validate receiving reports for quantity accuracy and ability of warehouse to fulfill requested orders
- Proactively research, escalate and resolve inventory discrepancies, quantity reconciliations and investigate
- Participate in full inventory preparation and maintain cycle count
- Validate inventory adjustments as requested by the warehouse
- Coordinate with warehouse and manager for all inventory related processes
- Create and direct all Amazon Vendor orders to the appropriate departments
- Open shipping claims with all couriers and follow-up to ensure the claims are approved

**Required Skills and Attitudes**:

- Proficient knowledge in Excel, Word
- Custom and client software, web related products
- Excellent relationship and communication skills, both written and verbal
- Great knowledge of Ecommerce ecosystem
- Mid-level knowledge of order entry, inventory and logistics
- Capacity to problem solve
- High sense of urgency
- Proactive, can do attitude
- Strong sense of responsibility
- Desire to learn and grow

**Job Types**: Full-time, Permanent

**Salary**: $37,275.00-$42,375.00 per year

**Benefits**:

- Casual dress
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: One location

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