IT Specialist

At Ceva, we believe in preserving the vital bond between humans and animals. We strive to find innovative solutions that improve animal health and productivity while respecting animal welfare and supporting biodiversity. Together, we are building a new reference to create value beyond animal health.

Ceva Animal Health has been the fastest growing global animal healthcare company since our creation in 1999. Our expertise are focused on the research, development, production and marketing of pharmaceutical products and vaccines for the companion animal, poultry, ruminants and swine sectors. Although we have grown to become a global company, we’ve managed to retain the entrepreneurial spirit and dynamism of a small to medium-sized enterprise. From our unique ownership structure to the way our people provide service to customers, we are together, beyond animal health.

Here in Canada, we are growing and looking to add team members that embody our corporate values and objectives. When you work here, you’ll have the opportunity to create something new and work with a passionate team that is focused on providing innovative solutions for our customers.

**About the Position**

We are currently seeking a IT Specialist to provide first level technical support to internal customers for resolution of reported hardware and software issues. Additionally, perform general administration duties for server/network infrastructure. The IT Specialist must be resourceful in finding solutions to issues and be able to communicate well with all levels in the company.

**Responsibilities**
- Provide in-person and remote support to 4 Canadian Ceva sites (Guelph/Cambridge) as well as remote support to other international sites (US/Australia)
- Work with external vendors when needed to ensure the implementation of the devices. Give feedback and ensure the quality of the concerned solution or service.
- Support devices within the defined scope and ensure they are running smoothly within defined SLAs & the agreed level of customer satisfaction.
- Ensure that all activities are following compliance requirements and escalate in case of deviation. Provide Help Desk support.
- Respond to requests for technical assistance in person, via phone, electronically.
- Diagnose and resolve technical hardware and software issues.
- Identify and escalate situations requiring urgent attention
- Document / Track support tickets per company policy.
- Network/System Administration, including:

- Active Directory accounts / rights creation and changes.
- Ethernet cabling, installation and troubleshooting.
- Monitor network health, escalate issues.
- Internal IT Support tasks, including:

- Train End Users on IT systems
- Prepare/Deploy hardware/software for end users.
- Assist on other IT projects as directed by supervisor.

**About You**
- You are customer oriented and pride yourself in providing value added service
- You have an understanding of emerging technologies and how to use them
- You are capable of mastering an IT Domain and will enjoy proposing improvements to systems
- You can manage multiple projects at a time
- You have a post-secondary education in Computer Information Systems or a related field
- You have 2 years of work experience in a corporate help desk setting
- Ceva Animal Health - Canada is committed to accommodating any applicant with a disability, as required by law, during the recruitment, assessment and selection process. Please notify us if you require accommodation_
- We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status._

**Job Types**: Full-time, Permanent

Additional pay:

- Bonus pay

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- Monday to Friday