Visitor Experience Associate

3 days ago

Sidney, Canada Shaw Centre for the Salish Sea Full time

The **Shaw Centre for the Salish Sea**, located on the traditional territory of the WSÁNEĆ First Nations, along the beautiful Sidney waterfront, is a registered charity and community aquarium with a focus on natural history and cultural learning. Connecting visitors with the Salish Sea bioregion and its ecosystems through engagement, education and awareness, the Centre offers an interactive and informative experience for explorers of all ages from around the corner and across the world. Over 3,500 marine animals in natural habitats, including wolf eels, sea stars, salmon, and a giant Pacific octopus, make up over 160 species offering a unique West Coast learning experience.

**Position**:
We are looking for one (1) enthusiastic individual to join our Visitor Experience team in a part-time role. In this role, you are a first point of contact for visitors of the Centre, and you provide exceptional customer service at our retail and admissions/memberships desk.

Duties include:

- Providing friendly, welcoming, and helpful customer service.
- Processing customer transactions through admissions and retail tills.
- Processing end of day cash-out.
- Providing detailed information regarding tickets, memberships and merchandise.
- Answering and transferring calls on a multi-line phone system.
- Ensuring the retail space is always clean, tidy and free from clutter.

**Qualifications**:

- Familiarity with POS systems (e.g., Square) and cash handling - experience balancing a till is an asset.
- Enthusiastic positive personality geared towards exceptional customer service.
- Ability to multi-task in a busy environment while maintaining positive interactions with customers.
- Availability to work Sundays. Additional shifts may be available, especially during summer months.

**Note**:Working at least one weekend day, in this case, Sundays, is required. Applicants must be authorized to work in Canada, be at least 16 years of age and be willing to submit a criminal record check prior to starting employment.

**Hours**:Part-time shifts are 6.5 to 7.5 hours each. Must be available to work Sundays starting in March, 2025. Opportunities for additional days/hours if desired.

**Benefits**: Immediate enrollment in our Employee and Family Assistance Program. One paid day per calendar year to be applied towards volunteering in the community. Staff discounts at the Salish Sea store. Free admission and free passes to share to the Aquarium and discounts at other local attractions.

**Job Type**: Part-time

Pay: From $17.75 per hour

Expected hours: No less than 6.5 per week

**Benefits**:

- Casual dress
- Employee assistance program
- Store discount

Schedule:

- Every Weekend

Application question(s):

- Are you available to work Sundays?

Work Location: In person

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