Operations Lead

6 days ago

Vancouver, Canada WELL Health Technologies Corp Full time

**Entity**:PTS Pacific Telemedicine Services - False Creek Wellness - Preventative Clinic Shared Services

**Job Title**:Operations Lead

**Location**: False Creek Wellness

**Employment Type**: Full-Time

**Salary Range**: $28/hour - $35/hour

**About the Company**:
**Position Summary**:
**What you will be doing**:

- Oversee and support daily operations of the Executive Health Unit.
- Collaborate with the Medical Director to support clinical aspects of program development and implementation.
- Develop, implement, and maintain administrative processes, policies, and documentation for the program.
- Coordinate with physicians, allied health professionals, diagnostics, vendors, technicians, and administrative staff to ensure cohesive care delivery.
- Manage the Executive Health staff, including training, scheduling, supervision, and ongoing performance support.
- Lead the implementation and enhancement of the ongoing care program, ensuring continuous quality improvement and client satisfaction.
- Monitor program timelines and budgets, ensuring objectives are met.
- Track and optimize the client journey to ensure a seamless and high-quality experience.
- Customize and manage clinic software including OSCAR EMR, Ocean Portal, and other digital tools in collaboration with the digital health team.
- Identify operational issues and collaborate with the Clinic Manager on resolution strategies.
- Support Clinic Manager on special initiatives and strategic projects.
- Maintain relationships with corporate partners and support business development efforts.
- Oversee supply purchasing, inventory management, and vendor relations specific to the Longevity Program.
- Manage billing, invoicing, and vendor online portals to ensure accuracy and efficiency.
- Drive continuous improvement in client experience, upholding a service-driven culture.

**You Have**:

- Minimum 3-5 years of experience in a leadership or management role within a healthcare or clinical setting.
- Strong background as a Medical Office Assistant (MOA), with extensive understanding of clinical operations.
- Proven experience managing a team in a medical or multi-disciplinary environment.
- Familiarity with OSCAR EMR and Ocean Portal is highly preferred.
- Exceptional organizational, communication, and problem-solving skills.
- Ability to work both independently and collaboratively across departments.
- Demonstrated commitment to client-centered care and continuous improvement.
- Experience working with high-volume clinics or wellness/executive health programs considered an asset.

WELL, is committed to supporting a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and perspective. We strive to create an inclusive workplace where differences are celebrated and fuel our success - this is the WELL Way

WELL has been independently certified as a Great Place to Work® by Great Place to Work Institute® Canada, an achievement that reflects the company’s strong commitment to creating a workplace culture centered on trust, inclusivity, and employee well-being, aligning with its ‘Healthy Place to Work’ ESG strategy pillar.

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