Supervisor, Middle Office Solutions

**About Citco**:
The market leader. The premier provider. The best in the business. At Citco, we’ve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we’ll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco.

**About the Team & Business Line**:
Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.

**Your Role**:
In this role, you will support client operations by verifying, reporting and processing activities on their behalf. Our clients are Investment Managers whom we provide time sensitive services such as verifying and settling over the counter trades in the market, agreeing daily collateral calls across various counterparties, and moving money in and out of their account(s). Engaging our clients in a professional manner and providing dependable, timely reporting are keys to success in this role. The Supervisor will be responsible for assisting and leading performance discussions with junior staff, troubleshooting day-to-day issues, reviewing/adjusting work allocations as needed, and representing the group on internal and external calls.
- You will oversee a team of Analysts and Senior Analysts supporting them and your Manager while delivering a high level of customer service to your client base.
- Ensure the team is able to work effectively, troubleshooting technical issues and working with the Manager to ensure the team is adequately equipped to service our clients
- Monitor process flows to ensure deliverables are on track assisting where needed and escalating if required
- Process daily payments via internal payment system
- Verify and confirm OTC Derivative settlements and agree amounts with counterparty
- Track daily payments and send out reminders to ensure counterparty cutoffs are met
- Liaise with various counterparties to verify payment details
- Prepare and oversee end of day transaction reports to circulate to clients and internal departments
- Produce and review/verify the accuracy and timeliness of reports
- Set-up and maintenance of Standard Settlement Instructions (SSI’s) in internal systems
- Collaborate both internally with other departments and externally with our clients in a proactive manner to actively improve our overall deliverable
- Support Account Managers and lead the rollout of new operational processes
- Lead process and client relationship improvements
- Work both internally and externally with stakeholders in a professional manner
- Monitor group mailbox for wire requests and ensure properly flagged to action

**About You**:

- 5+ years in Financial Services with an exposure to P&L reporting or Operation processing
- Experience leading teams and mentoring
- Professional Accounting/Finance designation considered an asset (CFA, CPA)
- Inquisitive mindset, strong problem solving skills and drive to learn
- Experience with various financial instruments and their corresponding cash flows
- Adaptive, flexible style and capable of working in a fast paced, dynamic environment
- Strong attention to detail and ability to multi-task
- Committed team player with excellent communication and interpersonal skills
- Proficient in Microsoft Excel; advanced formulas, data analysis and macros an asset

**Our Benefits**

Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.