Lease and Finance Retention Manager

**Position**: Lease and Finance Retention Manager

**Location**:Hamilton, ON

**Reporting to**:Marketing Department

**_ Are you a customer-focused professional with a passion for enhancing customer loyalty?_** Join Queenston Automotive Group as a Lease and Finance Retention Manager and make a significant impact on our customer retention strategies

**About Us**:
The Queenston Automotive Group is a leading name in the automotive industry, known for our commitment to excellence and customer satisfaction. From modest beginnings, we’ve grown into a thriving enterprise with locations in Hamilton, Burlington, and Guelph, employing over 250 professionals. We proudly sell and service top brands like Chevrolet, Buick, GMC, Honda, Mazda, Nissan, and Infiniti. Our team is dedicated to providing high-quality used vehicles and exceptional service.

We foster a supportive, inclusive work environment, with a focus on employee growth through training, career advancement, and a culture of teamwork and innovation.

**What we are looking for**:
As the Lease and Finance Retention Manager, you will optimize the lease and finance retention process to enhance customer loyalty. Your primary goal will be to retain customers by providing exceptional service and tailored financial solutions. You will collaborate closely with sales, finance, and customer service teams to ensure a seamless and positive customer experience.

**Key Responsibilities**:

- Develop and implement strategies to retain lease and finance customers.
- Analyze customer data to identify retention opportunities and trends.
- Collaborate with sales and finance teams to create personalized retention offers.
- Conduct follow-up communications with customers nearing the end of their lease or finance term.
- Provide customers with information on lease-end options, including buyouts, trade-ins, and new leases.
- Address customer inquiries and concerns promptly and professionally.
- Monitor and report on retention metrics and performance.
- Stay updated on industry trends and best practices in lease and finance retention.

**Qualifications**:

- Bachelor’s degree in Business, Finance, Marketing, or a related field.
- Proven experience in automotive finance, leasing, or customer retention.
- Strong analytical skills with the ability to interpret customer data.
- Excellent communication and interpersonal skills.
- Proficiency in CRM software and financial tools.
- Detail-oriented with a strong focus on customer satisfaction.
- Ability to thrive in a fast-paced environment and manage multiple tasks simultaneously.

**Benefits**:

- Competitive salary and performance-based incentives.
- Comprehensive health, and dental insurance.
- Retirement savings plan with company match.
- Opportunities for professional development and career advancement.
- Employee discounts on vehicle purchases and services.

**Why Join Us?**
- ** Growth Opportunities**: Vast potential for career advancement.
- ** Competitive Compensation**:Attractive salary package.
- ** Comprehensive Benefits**: Includes a Company-matched RRSP and pension program.
- ** Training and Development**: Extensive support for your professional growth.
- ** Company Events**: Participate in team-building activities and company events.
- ** Dynamic Workplace**: Be part of a team where your contributions truly matter.
- In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities, a request for accommodation will be accepted throughout the hiring process._
- We are an equal opportunity employer that welcomes all applicants including persons with disabilities, visible minorities, women, and aboriginals. We thank you for your interest, however, only those applicants selected for an interview will be contacted._