Technical Support Specialist

Work Term: Permanent
- Work Language: English
- Hours: 35 hours per week
- Education: Bachelor's degree
- Experience: 5 years or more
- **Tasks**:

- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
- Ensure smooth operation of computer equipment and machinery
- ** Supervision**:

- No supervision responsibility
- ** Certificates, licences, memberships, and courses**:

- Cisco certified network associate
- CompTIA Security+ Certification
- Information technology infrastructure library (ITIL) Certification
- ** Computer and technology knowledge**:

- Android
- Information Technology Infrastructure Library (ITIL)
- iOS
- Networking software
- Networking hardware
- Networking security
- Extranet
- Intranet
- Internet
- Servers
- File management software
- Security software
- Multimedia software
- Word processing software
- Presentation software
- Mail server software
- Communication software
- Project management software
- Programming software
- Web service design
- Mapping and data visualization software
- Database software
- Python
- Data analysis software
- JavaScript
- MS Office
- MS Windows
- SharePoint
- Spreadsheet
- Wireless networks
- Computerized inventory record keeping and re-ordering system
- ** Type of experience**:

- Call centre
- ** Area of work experience**:

- Quality assurance or control
- Information technology (IT) service delivery
- ** Security and safety**:

- Criminal record check
- ** Transportation/travel information**:

- Valid driver's licence
- ** Work conditions and physical capabilities**:

- Fast-paced environment
- Tight deadlines
- Attention to detail
- Sitting
- Combination of sitting, standing, walking
- Standing for extended periods
- Bending, crouching, kneeling
- ** Personal suitability**:

- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
- ** Screening questions**:

- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- ** Health benefits**:

- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
- ** Financial benefits**:

- Group insurance benefits
- Pension plan
- Registered Retirement Savings Plan (RRSP)
- ** Long term benefits**:

- Long-term care insurance
- Maternity and parental benefits
- Tax-Free Savings Account (TFSA)
- ** Other benefits**:

- Free parking available
- Learning/training paid by employer
- On-site amenities
- On-site daycare available
- Paid time off (volunteering or personal days)
- Team building opportunities
- Parking available
- Wellness program