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Customer Success Associate, Technical Support
3 weeks ago
**Overview**:
The position of Customer Success Associate, Technical Support (French bilingual). This is an entry position with the goal to progress to Customer Success Specialist, Technical Support within six months. The main responsibility of the role is to complete training and under mentorship provide quality support to our customers on issues. The objective is to deliver the best customer service to customers, every transaction, every time
**Essential duties and responsibilities**:
Speech French fluently to support customers.
Work with other groups and internal teams to assure timely and professional resolution of customer requests
Maintain current knowledge of all product offerings and support procedures to deliver accurate solutions to customers
Strong written and verbal skills are vital for interacting with customers; ability to speak efficiently; must become comfortable with extensive on-the-phone consultations
Requires a high level of attention to detail, outstanding resourcefulness, flexibility, and the ability to work within a team setting
Must be available to work standard shift until 8 pm and work company holidays. Qualifications - External
**QUALIFICATIONS REQUIRED (Non-Negotiable)**:
Technical and troubleshooting proficiency, training, and experience
Must speak French fluently
Experience with Microsoft Office products - Outlook, Word, and Excel
Excellent verbal and written communication skills along with a customer-based focus
Knowledge of, or experience with customer service management systems and tools
**QUALIFICATIONS PREFERRED (Negotiable)**:
Background in providing customer service and technical support
Additional language skills a plus
**Educational and/or work experience**:
Bachelor’s degree, Associate degree, or equivalent work experience
Fortive Corporation Overview
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.
**Fortive**: For you, for us, for growth.
The people at Industrial Scientific are committed to ending death on the job by the year 2050, and we need more help. We hire smart, motivated people, give them world-class tools in a supportive environment, and we let them do their job. Our team is highly engaged, creates quality solutions and delivers outstanding customer service. Our leaders understand the critical elements of breakthrough performance: bringing out the best in people; creating a climate of trust, openness and high performance; fostering candor; and treating people fairly and with dignity.
**National**: The hourly range for this position is $16.39 - $30.43
This position is also eligible for bonus as part of the total compensation package.
Base pay offered may vary depending on various factors, including, but not limited to: job-related knowledge; skills; experience; and other eligibility factors such as geographic location. The Total Rewards package includes competitive base pay and an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and several programs that provide for both paid and unpaid time away from work.
