Life Claims Assessor

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Remote

The Group Benefits Life Claims team is looking for a customer-focused, forward thinking individual with strong decision-making abilities to join the team as Group **Life & Critical Illness Claims Assessor. **Reporting to the Associate Manager, Life Claims, you will be responsible for the overall review, assessment, calculation and final decision on Group Life, AD&D, Survivor Income, Critical Illness, as well as Compassionate Assistance Program Loan claims.

Your ability to demonstrate empathy for grieving families, while maintaining a level of professionalism and customer focus is a must in this role.

**Key Responsibilities**:

- Review of plan member or dependent coverage and eligibility
- Confirmation of the contract provisions in effect for each claim
- Verification of enrolment and beneficiary information
- Review of proof of death (loss) documents
- Review of supporting medical\police\investigative reports
- Calculation of eligible benefit
- Preparation of claims system records, necessary to record and pay the claim.
- Communicate decisions to claimants or beneficiaries, and group clients
- Assist plan sponsors with queries regarding beneficiary appointments on enrolment, and requirements for submission of claim
- Provide support to beneficiaries/family members in obtaining necessary documentation.

**Qualifications**:

- Insurance industry experience specifically with Group Benefits preferred
- Previous Life/disability claims experience would be beneficial
- Understanding of medical terminology
- Interpretation of contractual wording
- Excellent communication skills with the ability to influence internal and external clients at all levels
- Ability to demonstrate empathy for grieving families
- Strong Microsoft Office skills (Outlook, Teams, MS Word and Excel)
- Solid judgment - the ability to recognize quickly what needs to be done in order to satisfy the expectations
- Proven analytical, organization, time management and decision-making skills
- Ability to work effectively individually and with a team
- Proven ability to prioritize and meet deadlines and specific turn-around times
- Flexibility to adapt to change and work additional hours as business needs require
- Ability to assess risk with each decision

**About Manulife and John Hancock**

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

**Manulife is an Equal Opportunity Employer**

**Salary & Benefits**

The annual base salary for this role is listed below.

**Primary Location**

CAN, Ontario - Full Time Remote

**Salary range is expected to be between**

$40,800.00 CAD - $68,000.00 CAD

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short