Customer Service Associate

2 weeks ago

Steinbach, Canada Bausch + Lomb Full time

**Bausch + Lomb Corporation, (NYSE/TSX**: BLCO), is solely dedicated to protecting and enhancing the gift of sight for millions of people around the world from the moment of birth through every phase of life. Our mission is simple yet powerful: Helping you see better to live better.

The company is one of the best-known and most respected healthcare brands in the world, offering the widest and finest range of eye health products including contact lenses and lens care products, pharmaceuticals, intraocular lenses, and other eye surgery products.

Our highest priority is the well-being of the people we serve. By listening to our customers and patients, by constantly honing our innovation edge, by executing with integrity and excellence, we strive to earn the trust of our partners and stakeholders.

Over the last 167 years, Bausch + Lomb has become a global hallmark for innovation and quality. Our talented and motivated colleagues work relentlessly to invent new materials, engineer new technologies, and ultimately bring new innovations to help people see better to live better.

SUMMARY OF THE POSITION

Reporting to the manager of customer service, the representative is responsible for supporting our Surgical business unit, including medical devices and eye surgery. The representative will be first line support, responding to incoming calls to offer customers assistance on product support, ordering, consignment, etcThis is a 6 months contract based at the head office in Vaughan.

**REPONSABILITIES**:
Respond to incoming customers’ calls

Respond to customer’s requests regarding the follow ups on their orders, returns and out of stock inventory

Reconciliation of consignment inventory located at hospitals & clinics, and proceeds with necessary follow ups with the sales representatives and customers.

Process credits, issue invoices and authorize returns

Coordinate deliveries with the distribution center, track and research packages.

Work with the sales representatives for quotations on samples of equipment and products

Daily follow ups on all open lines and open order report.

Effective use of technology and software to respond to customers quickly and accurately

Build and maintains strong relationships with internal stakeholders (marketing, customer service, sales)

Report adverse events and special safety situations immediately after their reception to the pharmacovigilance department as per current SOPs.

**QUALIFICATIONS**:
Undergraduate Degree required

Minimum 5 to 7 years of experience in a similar position

Experience in the medical device industry and eye surgery is an asset

Very strong verbal and written communication skills in both English and French.

Familiar with PeopleSoft, SFDC and EDI systems an asset

Self-motivated and has the ability to project a positive attitude even under pressure

Ability to work quickly and efficiently without compromising the quality of service, in a positive way

Attentive to details and rigorous

The masculine is used in this publication without prejudice for the sake of conciseness.

Bausch & Lomb is committed to equal employment opportunity and complies with equal employment opportunity laws in effect wherever it operates.

We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. Accommodations for job applicants with disabilities are available on request.

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