Help Desk Analyst

2 weeks ago

Winnipeg, Canada ALLMAR INC. Full time

**JOB SUMMARY**

***

**JOB RESPONSIBILITIES**

**But not limited to**

**Duties**
- Address, resolve and log all IT requests and solutions from all Allmar branches.
- Troubleshoot Allmar owned IT hardware and software issues.
- Escalate issues to next level support when necessary.
- Respond to Helpdesk tickets in accordance with SLA.
- Route and redirect problems to correct resources.
- Configure and deploy desktops, laptops, printers, desk phones, mobile phones and other IT devices.
- Set up and manage user accounts.
- Pack and ship IT hardware and devices to vendors and Allmar branches.
- Provide accurate technical documentation.
- Provide advice and training to users in response to identified difficulties.
- Assist in moving user’s workstation, phone and printer.
- Attending training when required.
- Provide on-call support when assigned.

**KNOWLEDGE, SKILLS AND ABILITIES**
- Advanced knowledge of computer hardware, software and other technologies
- Windows client and server operating systems
- Office 365 Suite - Office, Exchange, SharePoint, One Drive, Teams
- IOS and Android devices
- Networking - LAN, WAN, VPN, firewalls, switches, cabling
- Phone System - Mitel, Bell Total Connect
- Printers, CCTVs, Smart Access Control solutions
- Endpoint Protection
- Strong oral and written communication skills
- Ability to get along with co-workers, strong interpersonal relational skills
- Ability to mentor and give direction
- Excellent organizational skills
- Diagnostic and problem-solving ability
- Flexible and self-motivated
- High level of commitment and accountability to get the job done
- Ability to work independently as well in team environment

**EDUCATION AND EXPERIENCE REQUIRED**
- Experience in a similar role is an asset
- Completion of university degree, college diploma or courses in related field or a combination of relevant education and experience
- Additional courses and continuous knowledge upgrade may be required
- Related IT certifications is an asset
- Always treat customers and co-workers with dignity and respect
- Willing to work overtime as required
- Willing to perform other jobs as required by organizational demands
- Must be able to work effectively in a team-based collaborative environment
- Ability to work under mínimal supervision
- Strong attention to detail
- Work safely and responsibly to ensure a healthy and safe work environment
- Presenting and performing to the highest quality standards
- Must maintain confidentiality of all written and oral communication as applicable
- Always represent the Company with integrity in an ethical and legal manner

  • Help Desk Analyst

    2 weeks ago

    Winnipeg, Canada St.Amant Full time

    **About Us** St.Amant is a non-profit organization, offering programs & services throughout Manitoba which support over 1600 children and adults with developmental disabilities and autism, and their families. We are committed to delivering person and family centered supports through individualized programs and services. St.Amant is guided by its core values...

  • IT Help Desk Technician

    7 days ago

    Winnipeg, Canada Grant Memorial Church Full time

    **JOB DESCRIPTION** **JOB TITLE: IT Help Desk Technician** **DEPARTMENT: Information Technology** **REPORTS TO: IT Administrator** **JOB SUMMARY**: In a team environment, the IT Help Desk Technician will provide ongoing, in person and remote support to end users. Technical support includes workstation, systems and network troubleshooting, hardware/software...

  • Help Desk Support

    5 days ago

    Winnipeg, Canada DXC Technology Full time

    Our DXC Modern Workplace services enables customers' employees to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely. **_´About the role´_** **_ ´What you´ll do´_** - Primary - applies basic knowledge of the job...

  • Service Desk Analyst

    7 days ago

    Winnipeg, Canada Online Business Systems Full time

    Our vibrant Winnipeg team is seeking an experienced Service Desk Analyst to assist in the support and maintenance of the growing network and system infrastructure for Online Business Systems and customers under contract for Managed Services. This role will be part of a team that is responsible for designing, delivering, and supporting scalable, maintainable,...

  • Analyst- Service Desk

    2 weeks ago

    Winnipeg, Canada Western Financial Group Full time

    **We are one of Canada’s Top Employer, Join Us** Are you an experienced Service Desk Analyst looking for your next great role? **Service Desk Analyst** Reporting to the Team Lead, User Experience, the Service Desk Analyst will be responsible for providing front line support to internal clients by responding to all service requests (hardware and...

  • Help Desk Technician

    7 days ago

    Winnipeg, Canada Evident IT Inc Full time

    **Help Desk Technician** Would you like to work for great leaders who view you as a **real person,** not a "human resource"? Are you someone who wants to be an individual AND work toward bigger goals as a team? Are you passionate about learning new things, and teaching others what you know? Want to receive individualized coaching and training _every week_ to...

  • Service Desk Analyst

    2 days ago

    Winnipeg, Manitoba, Canada WBM Technologies Full time $50,000 - $80,000 per year

    Job DescriptionWBM is looking for a customer service professional to join our Service Desk team in the role of Service Desk Analyst.As a Service Desk Analyst, you provide level 1 technical support with a goal to provide a great customer experience in a multi-channel environment through telephone, email, chat and online requests. You provide world class...

  • Technology Help Desk Attendant

    7 days ago

    Winnipeg, Canada FRONTIER SCHOOL DIVISION Full time

    **Position**:Technology Help Desk Attendant** Location: Division Office - Winnipeg Start Date: As soon as possible FTE: 8 Hours/Day, 5 Days/Week, 12 Months/Year Term of Employment: Permanent **Salary**: $22.83/hour Unionized/Non-Unionized: Non-Unionized **Application Deadline**:Friday, May 2, 2025** Reporting to the Help Desk Supervisor, the Help...

  • Media Support

    7 days ago

    Winnipeg, Canada Grant Memorial Church Full time

    **Linden Christian School Job Posting - Media Support & Help Desk Technician (Full Time)** Technician. The Media Support & Help Desk Technician provides AV support for events, assists with responding to Tech Ticket requests from faculty and staff, provides support to the IT Department, and assists with other tech needs of the school. This position will...

  • Service Desk Analyst

    3 weeks ago

    Winnipeg, Canada Blue Cross Full time

    Overview About Manitoba Blue Cross We’re a Manitoba-based, not-for-profit, health benefits provider with a vision to be the trusted and essential health and wellness partner for all Manitobans. Every dollar made is reinvested in our infrastructure, our people, and our province with the goal of providing better care for our members, expanding our community...