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Help Desk Analyst

3 weeks ago

Winnipeg, Canada ALLMAR INC. Full time

**JOB SUMMARY**

***

**JOB RESPONSIBILITIES**

**But not limited to**

**Duties**
- Address, resolve and log all IT requests and solutions from all Allmar branches.
- Troubleshoot Allmar owned IT hardware and software issues.
- Escalate issues to next level support when necessary.
- Respond to Helpdesk tickets in accordance with SLA.
- Route and redirect problems to correct resources.
- Configure and deploy desktops, laptops, printers, desk phones, mobile phones and other IT devices.
- Set up and manage user accounts.
- Pack and ship IT hardware and devices to vendors and Allmar branches.
- Provide accurate technical documentation.
- Provide advice and training to users in response to identified difficulties.
- Assist in moving user’s workstation, phone and printer.
- Attending training when required.
- Provide on-call support when assigned.

**KNOWLEDGE, SKILLS AND ABILITIES**
- Advanced knowledge of computer hardware, software and other technologies
- Windows client and server operating systems
- Office 365 Suite - Office, Exchange, SharePoint, One Drive, Teams
- IOS and Android devices
- Networking - LAN, WAN, VPN, firewalls, switches, cabling
- Phone System - Mitel, Bell Total Connect
- Printers, CCTVs, Smart Access Control solutions
- Endpoint Protection
- Strong oral and written communication skills
- Ability to get along with co-workers, strong interpersonal relational skills
- Ability to mentor and give direction
- Excellent organizational skills
- Diagnostic and problem-solving ability
- Flexible and self-motivated
- High level of commitment and accountability to get the job done
- Ability to work independently as well in team environment

**EDUCATION AND EXPERIENCE REQUIRED**
- Experience in a similar role is an asset
- Completion of university degree, college diploma or courses in related field or a combination of relevant education and experience
- Additional courses and continuous knowledge upgrade may be required
- Related IT certifications is an asset
- Always treat customers and co-workers with dignity and respect
- Willing to work overtime as required
- Willing to perform other jobs as required by organizational demands
- Must be able to work effectively in a team-based collaborative environment
- Ability to work under mínimal supervision
- Strong attention to detail
- Work safely and responsibly to ensure a healthy and safe work environment
- Presenting and performing to the highest quality standards
- Must maintain confidentiality of all written and oral communication as applicable
- Always represent the Company with integrity in an ethical and legal manner