Claims Advocate

2 weeks ago

Toronto, Canada WTW Full time

WTW are hiring for a National Claims Advocate in their Aerospace Practice to coordinate the claims process with insurers, adjuster and lawyers to ensure timely settlements for our clients.

**The Role**

**Responsibilities: Claims, Loss Negotiation & Client Management**
- Personally accountable for Key Client Outcome (KCO) 5, comprising: Claims paid as contract within reasonable time
- Ensure the prompt resolution of market-related loss issues and queries
- Ensure that all broking is prioritized and completed within targets and exceptions monitored and actioned until completion
- Ensure that all financial aspects (including but not limited to Uncorrelated Cash and Bureau debt) are managed and where possible pre-emptive action is taken at an appropriate level to avoid such issues occurring
- Negotiate appropriate claims authorities and claims funds with insurers / reinsurers
- Overseeing immediate notification to insurers / reinsurers on receipt of advice of claim, responding where required
- Negotiate claims settlements with insurers / reinsurers, based on market knowledge, in order to minimize client loss (leading on contentious claims and with due regard to consequential loss)
- In the event of high profile claims, work closely with Group colleagues and maintain internal and external communications with records of these being made as appropriate
- Travel as required (catastrophe losses, claims reviews or marketing)
- Support Sales team in conjunction with Claims Handlers by overseeing accurate and updated renewal information
- Work with Group colleagues to identify and capitalize on account penetration and cross selling opportunities within the client / prospect base
- Provide input on corrective action required to enhance process performance across Claims areas
- Ensure adherence to standardized Group policies and procedures, including all WEM and other regulatory requirements
- Monitor underwriter / reinsurer and service provider performance and take appropriate action as required to guarantee the client’s best interests

**The Requirements**
- Minimum 7 years of aviation insurance/ aviation claims experience
- Preferably with relevant professional qualification e.g. (ACII/CIP/CRM) or equivalent
- Strong skills in problem solving, planning and negotiation
- High levels of business and financial acumen with an understanding of company strategy and change management
- Proven track record of delivering solutions to complex claim issues
- Excellent stakeholder management skills with the ability to influence within a matrix environment
- Strong facilitation skills - able to use inclusive and collaborative styles to manage ambiguity and gain agreement
- Strong communication, negotiation and influencing skills
- Ability to act as an ambassador for the Company

Equal Opportunity Employer

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