Level 1 IT Technician

1 week ago

Anjou, Canada Job.Settings.Sectors.Groupe_Mayrand_Alimentation Full time

**Your tasks will mainly consist of**:

- Provide first-line support to users remotely or in person, diagnose, propose solutions and document problems encountered and solutions provided
- Provide software, hardware and operational support to employees
- Advise, assist and train users on the use of software
- Install, test and update computer equipment (computers, peripherals, programs and software)
- Receive and distribute computer equipment
- Manage user accounts and access
- Participate in the evaluation of new versions of existing software
- Research, test and verify new software or equipment
- Provide an evaluation of the work to be done and respect the deadlines
- Participate in various technical IT projects
- Ensure good communication with other team members
- Contribute to the maintenance of good practices in computer security (Antivirus, Windows update)
- Maintain an up-to-date inventory of computer hardware/software
- Maintain up-to-date skills in his/her field of activity
- Participate in all other activities related to the IT department
- Provide support for emergency calls outside of work hours

**Qualifications and skills required**:

- Diploma (DEP) in computer support or equivalent or technical knowledge focused on user support
- Minimum of 2 years experience in a similar position
- This position is customer service oriented, you must be courteous and interpersonal
- Experience in managing a computer fleet including workstations, mobile devices, printers, telephones and other equipment made available to users
- Excellent knowledge of Windows environments (desktop and server) with Active Directory
- Excellent knowledge of enterprise productivity and collaboration products such as Microsoft Office 365
- Good knowledge of security
- Demonstrates an aptitude for information retrieval, adaptability (open to change)
- Be conscientious and organized
- Must be self-directed, tactful and organized in the conduct of files and have the ability to work as part of a team
- Demonstrates a good sense of responsibility and an ability to manage priorities
- Analytical and critical thinking skills in all situations
- Problem-solving orientation and ability to bring major issues to the attention of the supervisor
- Demonstrates good interpersonal skills (listening skills, tact and diplomacy), shows a high level of concern for customer service (customer experience)
- Good stress management and ability to work in a very dynamic company
- You will be part of an agile, dynamic and versatile team with whom you will work closely
- French (spoken and written)
- Functional English (spoken and written)

**Why work at Mayrand Food Service Group?**:

- Welcoming and dynamic work environment
- Company established since 1914 and in full growth
- Advantageous working conditions and group insurance
- Employee discount

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