Supervisor

As a Supervisor, you directly support the store team with creating a welcoming environment that showcases the best of COS. You will play a crucial role in store operations, training and development, well as securing a safe place to work. Your partnership with the Store Manager is key to boosting profitability through high level customer service. Together, we're not just running a store, but crafting an engaging and profitable retail experience.

**Key Responsibilities**
- Offering customers a high level of service, through styling advice, product knowledge and store experience
- Opening and closing the store and supporting the other members of the management team when required
- Processing and banking daily sales
- Inputting payroll
- Taking ownership for the store audit result and training others on store operations
- Receiving and processing deliveries
- Replenishment
- Being a COS brand ambassador and providing the best experience for our customers

**Qualifications**
To be successful in the role as Supervisor, we believe you are a team player with a proactive and helpful approach, fostering collaboration and collective success. Alignment to our company values is the most important characteristic we look for in all new joiners. Our values are the behaviors that we appreciate above and beyond anything else. We are **open-minded** and **curious**, we dare to be **different**, we believe in **constant improvement,** and we **empower and trust** you to take ownership. Our values are part of who we are, what we stand for and how we act.

**What you need to Succeed**:

- Customer focused and thinking in a commercial way
- Interested in trends and fashion
- Communicative, positive and open-minded
- Willing to learn, adaptable and action oriented
- Collaborative, inclusive and supportive
- Self-motivated, confident and resilient
- Excellent planning, organising and problem-solving abilities
- Able to work a flexible schedule including early mornings, weekends and evenings when required

**Additional Information**
This is a **Full -Time position offering 32-40 hours a week**.

**Benefits**:
We offer all our employee's attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program - HIP. You can read more about our H&M Incentive Program here.

In addition to this Canada based colleagues also receive:

- 25% Staff Discount
- Clothing Allowance
- Medical, Vision and Dental Coverage
- Employee Assistance Program
- Vacation, Wellness, Holiday, and Parental Pay
- Health, and Dependent Care FSA.
- Plus, additional Voluntary Benefits.

**Inclusion & Diversity**

**_ COS_**_ _**_is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation._ Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas_. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process._

**Company Description**
COS offers a wardrobe of ready-to-wear and accessories for a life well dressed. Rooted in luxury design and compelling fashion movements, the collection plays meticulous attention to sustainable craftsmanship, quality and a superior colour palette that transcends time. The creative soul of the brand is visualised through original storytelling, seasonal runway shows and contemporary culture to create an experience beyond the expected. Learn more about COS here.

All your information will be kept confidential according to EEO guidelines.