Delivery Lead

3 days ago

Toronto, Canada Scotiabank Full time

Requisition ID: 231310 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Is this role right for you? In this role you will**: Project Delivery Lead - Start to finish delivery of mission critical enhancements and initiatives - Plan and Manage Project deliveries of various initiatives and strategic projects. - Plan and Manage resource capacity plan. - Release planning, coordination and deployments in various environment (IST, UAT, Prod). - Identify and mitigate potential risks and issues like scope creep that could impact project or service delivery. - Develop and maintain critical project documentation such as diagrams, project plans, risk logs, and critical paths. Services Delivery (ITSM) - Maintain product backlog and delivery roadmap items, ensuring alignment with business objectives. - Enhance and manage service dashboards using ServiceNow, tracking performance metrics and service delivery. - Facilitate continuous improvement efforts to enhance service delivery efficiency and productivity. - Lead the incident management process, ensuring timely resolution and effective communication with stakeholders. Communications Management - Maintaining clear and consistent communication with all stakeholders, including regular updates on project status and progress. - Identify and communicate any impediments with practical solutions to Sr. management and stakeholders. - Being Proactive vs Reactive. Team Player - Collaborate effectively with established team members, adapting to team norms and dynamics. - Promote and practice agile, Kanban, and Scrum principles to manage workflow. - Work closely with various stakeholders including product owners, business lines, and technology teams. **Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have**: Must Have Skills: - Bachelor's degree in a technical field such as computer science, computer engineering or related field. - 5+ years’ IT industry experience with Technical Project delivery. - 3 to 5+ years’ experience with service deliveries and familiar with ITSM process. - 3 to 5 years’ experience with project and service delivery. - Hands on experience with MS Office Suite i.e., MS Outlook, MS Word, Excel, Access, PowerPoint, and Project - Hands-on experience with designing and managing dashboard using tool like Power BI, Tableau, Service Now, JIRA etc. Nice-To-Have-Skills: - Wealth/financial industry exposure or Exposure to wealth products - Familiarity with Jira, Confluence and Service Now - Familiarity with Agile, Kanban methodology and Continuous Improvement mindset. - Familiarity with SDLC, architecture review, operational readiness and change management process. Location(s): Canada : Ontario : Toronto Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

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