Operations Coordinator, Ccet

**Land Acknowledgement**

**_George Brown College is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other._**

**_At George Brown College, we have established a reputation for equipping our students with the skills, industry experience and credentials to pursue the careers of their choice. As employees, we are committed to creating an enriching learning community for our students, delivering excellence in what we do, holding ourselves accountable for our work and demonstrating diversity and respect for one another._**

**What responsibilities will you have in this role?**
- Leads, creates, and submits the Centre’s post-secondary database of programs and courses. Organizes database and scheduling data for all three terms including timetable finalization.
- Works as the Project Leader by soliciting information from and meeting with the Chairs and Faculty Program Coordinators to finalize and submit the database for each semester and for each program based on the enrolment forecast, course offerings, and program needs.
- Responsible for Faculty Workload preparation (SWF’s).
- Designs and produces reports to help inform the enrolment and curriculum planning process to meet student academic programming needs.
- Responsible for maintaining the Centre's reports on admissions, section enrolment, scheduling, and coordinates the inter-departmental relationships with other departments such as the Registrar’s Office (RO).
- Coordinates Administrative Assistants’ production of NFT faculty and coordinates the signing and processing of contracts including salary calculations with Human Resources.
- Provides guidance and advice with academic processes and procedures, ensuring high service standards between front line staff and students.
- Establishes procedures for academic processes, human resources processing and web updates.
- Responsible for the KPI processes including scheduling and communicating with faculty in-class presentations as well as creating presentation materials.
- Provides full spectrum training for all new Student Support Representatives and Administrative Assistants in Centre for Construction & Engineering Technologies (CCET).
- Coordinates with the RO and other departments on strategic projects including meeting deadlines and communicating info to the other support staff.
- Trains staff and faculty on various technologies such as Banner, Millennium, Stu-View and Academic Interface.
- Facilitates implementation of new technology/functionality processes to other departmental staff.
- Leads the Centre's professional development and academic projects including special events and strategic projects including sitting on several of the Committees.
- Other related duties as assigned.

**What qualifications do you need for this role?**
- Three year diploma/degree or equivalent from a recognized post-secondary institution in Business Administration or related field of education.
- Minimum of five years’ progressive experience at a senior level in educational administration, knowledge of academic processes, team leadership, staff training, facilitation, and conflict resolution.
- Experience with student advising and dealing with escalated issues.
- Advance level skills in MS Office, notably in Excel, Banner, Millennium, Stu-View and Academic Interface.
- Knowledgeable in working with databases and scheduling documents; experience writing training manuals.
- Ability to handle complaints in a professional manner, exercising tact and diplomacy; ability to maintain confidentiality of information.
- Demonstrated conflict resolution skills; ability to deal with people under pressure; good judgment; high attention to detail and accuracy.
- Exceptional time management, multi-tasking and organizational skills; ability to complete tasks and meet deadlines with minimum direction.
- High level of interpersonal skills and customer service relations; must be able to build a good rapport with users; ability to explain and train users.
- Demonstrated commitment in delivering excellent service to others as this is key in supporting the success of our students and our College.
- Strong collaboration, teamwork, and people skills.
- Effective ability to interact with others and deal with situations in ways that respect diverse backgrounds, experience, and styles.
- Flexibility in adapting to change and in participating in consultative decision-making processes.

**Hours of Work: 8:00 am - 4:00 pm.**
**Interview process may consist of a practical skills component.**

***

**NOTES**:

- ** If employed currently or previously employed at GBC, please log into Cornerstone with your employee account.**:

- ** Please ensure your resume highlights all relevant education, training and experience that are applicable to the minimum qual