Assistant Store Manager

7 days ago

North York, Canada MACKAGE Full time

**About MACKAGE**

Specialists in all-season protection since 1999, Mackage merges the finest, most responsible leathers, down and wools with luxury-forward design, an approach that yields uncompromising construction, enveloping comfort and signature silhouettes.

A global outerwear leader defined by a commitment to exceptional quality, purpose, and performance with a focus on aesthetic innovation.

**Assistant Manager**

Reporting to the Store Manager, you will be responsible for the team and effective operations of the store from service, brand integrity, store standards, training to people performance.

**What you’ll do**:

- Maximize the store sales and KPIs to achieve store sales targets while achieving personal sales targets.
- Motivate and inspire teams to high performance and exceptional customer service, with a strong clientele mindset.
- Communicate with management and HQ partners effectively. - Support performance evaluations, turnover and action plans for sales team.
- Monitor sales floor and zone coverage to drive sales and maintain a customer focus centric environment.
- Ensure proactive client engagement leveraging CRM and growing the clientele database.
- Manage operational tasks on time relating to reports, payroll, scheduling and inventory management.
- Model and ensure store policies compliance are achieved and communicated.
- Ensure proper maintenance and organization of the store standards front and back of house.
- Handle customer inquiries, concerns and returns effectively.

**What you’ll need**:

- Minimum of five (5) years experience working in a preferred fashion luxury retail and at least three (2) years in a management position.
- Exemplary selling and customer service skills. - Strong leadership and communication skills.
- Dynamic, personable with a strong business acumen. - Results-oriented and adaptable mindset.
- Multilingual is a plus.
- Knowledge of Microsoft Office Suite and POS operating systems.

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- RRSP match
- Store discount
- Vision care

Work Location: In person

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