Compliance Manager

Job Description

You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement.

Current work authorization for Canada is required for all openings.

Please note this is a Contract position ending January 2027.

Company Overview

Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S. based firms.

For more information about Fidelity Clearing Canada, please visit

The Opportunity

What You Will Do

Compliance and risk support- Review and resolve general inquiries and daily operational requests in the Compliance mailbox and system platform- Manage Compliance mailbox volume to ensure inquiries received are being reviewed and actioned in an efficient and reasonable timeframe- Assist with request escalations to ensure requests are resolved in a timely fashion- Assist as required in processing and analysis of risk daily workflow.- Assist with answering and/or guidance with general compliance inquiry- Assist with regulatory general and audit requests- Assist with regulatory report testing- Participate in various project meetings to provide compliance support- Lead or assist with internal/external audits- Conduct weekly third-party restriction review- Participate in project calls to share feedback from Compliance perspective- Assist with advising, training, and development of awareness on compliance related issues among FCC staff which may involve both staff training and support.- Interpret both internal policies and regulatory instruments to resolve both client and staff related issues.- Assist with update and review existing policies and procedures annually or as required.

Incident escalation and management- Ensure all incidents are escalated appropriately to the Director, Compliance and/or Chief Compliance Officer.- Assist with regulatory reporting of high-risk items to either FINTRAC or CIRO.- Record keeping and retention of all back up materials.- Analyze daily trade activity to determine flags which are appropriately tracked.

Regulatory review and reporting.- Review and assessment of new CIRO rules, CSA regulations as well as AML and privacy laws.

Complaint Management- Manage complaint investigations - In conjunction with the Director, will conduct investigations of varying magnitudes to ensure FCC follows appropriate regulatory and internal policy/guidelines- Create apology letters when applicable- Update and maintain Complaint policy

CRM II related monitoring and testing- Assist with the development and execution of testing measures for Performance Reporting. Fee Disclosure Reporting, Last vs Bid and Ask pricing discrepancies and statement disclosure.- Participate in CRM II yearly reporting as Compliance contact for the project

Anti-Money Laundering- Ensuring all incidents are escalated appropriately to the Director, Compliance and/or Chief Compliance Officer.- Assist with regulatory reporting and monitoring of high-risk items

Expertise You Will Bring- Ability to work well to deadlines.- Must be extremely well organized and manage many different tasks at one time.- Good inter-personal skills, especially the ability to work well with partners and senior management to resolve sensitive issues.- Excellent technical writing skills.- Proven management and leadership behaviors.- Strong relationship management skills.

What We’re Looking For
- University Degree in a related field.
- 5+ years of experience in broker/dealer relations, compliance, and/or operations
- Must have a comprehensive knowledge of rules and regulations, include but not limited to securities, mutual funds, AML, privacy, FATCA/CRS/QI etc.
- Experience in managing mailbox with various types of requests in a fast-paced environment
- Must have an understanding of internal controls and their development and testing
- Strong interpersonal, communication, written, verbal and presentation skills; proficient at providing and accepting feedback.
- High level of proficiency with Microsoft Office
- 3+ years of experience in complaint investigation
- 3+ years of experience in anti-money laundering compliance with a broker dealer
- Working experience with Salesforce
- Obtained or working towards CSC and/or working towards Certificate in Investment Dealer Compliance
- Other industry courses offered by the Canadian Securities Institute

Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.


No telephone inquiries or agencies please.