Financial Services Manager

**Financial Services Manager at Lexus of Royal Oak**

Reports to: the Sales Manager

Want to work with one of the most prestigious luxury auto brands in the world?

Join our dynamic team at our state-of-the-art Lexus dealership, proudly located in Calgary’s vibrant Northwest Automall. As a family-owned, dealer-managed business, Lexus of Royal Oak are committed to fostering a supportive environment where every team member feels valued.

Reporting to the General Sales Manager, you will be responsible for ensuring a smooth and efficient financial transaction process for both the dealership and its customers.

**Key Responsibilities**:

- Sell financing, mechanical repair service contracts, GAP insurance, credit insurance, extended warranties, and other aftermarket products to new and used vehicle clients
- Produce additional revenue for the dealership by promoting finance and insurance programs
- Collect customer information, establish rapport, and identify needs to ensure satisfaction and offer tailored financial solutions
- Utilize dealership management systems and procedures to deliver exceptional customer service
- Maintain up-to-date knowledge of manufacturer products, rebates, financing, leasing, incentive programs, and insurance offerings
- Thoroughly understand bank and insurance terminology, processes, and requirements
- Prepare and verify all documentation related to sales and lease transactions, including contracts, registrations, submissions, funding, lien information, taxes, titles, and insurance paperwork
- Forward documents to appropriate sources for financing approval and pursue insurance companies for necessary documentation, maintaining accurate insurance records
- Develop and implement incentive programs to support sales teams in promoting financing and insurance options; educate salespeople on related procedures
- Establish finance department forecasts in collaboration with sales department forecasts to achieve penetration targets and income goals
- Complete month-end reports and remittances for the finance department
- Prepare and present monthly finance and insurance penetration reports to management
- Attend sponsored training as scheduled
- Work in strict compliance with all dealership policies and provincial and federal laws
- Handle and resolve customer concerns in a courteous, professional manner to maintain high customer satisfaction levels
- Maintain strong, professional relationships with financial institutions, manufacturer finance centres, and third-party vendors
- Keep customers and dealership staff informed on the status of vehicle deliveries
- Consistently meet and exceed customer service expectations

**What You Bring**:

- Experience working in Finance department
- Polished, professional demeanor
- Positive, team-oriented attitude with strong interpersonal skills
- Excellent listening and communication skills to foster genuine guest relationships
- Strong negotiating abilities and a collaborative approach
- Self-motivation, excellent work ethic, and a drive for results
- High attention to detail and strong problem-solving skills
- Ability to thrive in a fast-paced, high-energy environment
- Dealership experience is considered an asset
- Valid driver’s license with a clean driving record
- Solid computer skills and experience with DMS software is a strong asset
- High School degree or equivalent preferred

**Why Join Lexus of Royal Oak?**
- Family-owned and operated with a supportive, team-focused culture
- Regular team events and appreciation activities
- Comprehensive onboarding and training
- A workplace where your contributions are valued and your growth is encouraged
- Competitive compensation package
- Comprehensive employee benefits following successful completion of the three-month probation period

**We’d love to hear from you**
- G3 Auto Group is committed to providing equal employment opportunities to all individuals, regardless of their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, age, or any other characteristic protected by applicable law. We value diversity and believe that a diverse workforce enhances our ability to innovate, serve our customers, and create a more inclusive and dynamic workplace._
- We strive to create a work environment that promotes fairness, equity, and respect for all employees and applicants. Our commitment to equal opportunity employment is reflected in every aspect of our employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and disciplinary actions._

Lexus of Royal Oak

Department

FINANCE

Employment Type

Full Time