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Customer Success Manager
2 weeks ago
**Qualifications & Skills**:
- A Bachelor’s degree or equivalent in computer science, or engineering.
- Technically savvy, comfortable with a variety of business SaaS tools with a strong appetite for continuous learning.
- 2-4 years experience in direct hands-on B2B software solution configuration.
- A proven track record with clear examples of successfully managing and implementing B2B software-based technical solutions.
- Great at organizing and creating clean, concise lists of ideas and project requirements
- Recent and extensive hands-on experience with modern CRM and project management tools.
- Excellent interpersonal skills and ability to conduct online meetings and interviews.
- Excellent analytical problem-solving skills and ability to improvise solutions to customer problems on the fly.
- _Must be residing in Canada_
- Bonus: familiarity with the solar and renewable energy industry or similar industrial field-oriented sector.
- Bonus: Basic to intermediate coding skills with scripting languages such as Javascript or similar.
**Responsibilities**:
- Upon training, lead customer account onboarding, training and solution configuration
- Demonstrate and orient customers with best practices in mobile work process automation using industry-specific master accounts.
- Gather, document, and verify customer requirements using detailed meeting notes and actions.
- Continuously identify opportunities to improve customer accounts with existing and new capabilities. Proactively set up meetings to present ideas and solutions.
- Stay on top of each assigned customer account, and expand the radius of internal contacts and connections.
- Drive the development and continuous improvement of standard processes, best practices, and checklist-driven templates for improving the customer success process.
**Benefits**:
- Dental care
- Extended health care
- Vision care
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
**Experience**:
- Customer Success Manager: 2 years (preferred)
- B2B Software Configuration: 2 years (preferred)
- Account Onboarding and demo: 3 years (preferred)
- requirement gathering / project management: 3 years (preferred)
