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Program Advisor

3 weeks ago

Edmonton, Canada Government of Alberta Full time

**Job Information**

Job Requisition ID: 76624
Ministry: Justice
Location: Edmonton or Calgary
Full or Part-Time: Full-Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Temporary (18-month duration)
Scope: Open Competition
Closing Date: October 29, 2025
Classification: Program Services 4

**Salary**: $3,056.50 to $4,006.62 bi-weekly ($79,774 - $104,572/year)

The Court and Justice Services (CJS) Division provides a wide range of resolution and court services for people involved in legal disputes. In collaboration with the courts of Alberta, Court and Justice Services provides various programs and services including educating and helping Albertans finding solutions for legal issues, navigating the court system, offering programs at no cost or a nominal charge, and administrative support to all courts in Alberta.

**Role Responsibilities**:
Are you interested in supporting the Resolution Services management team in promoting and ensuring high-quality service delivery across Alberta?

As a **Program Advisor**, you will play a key role in the ongoing quality improvement processes of the Business and Resolution Services branch. Your responsibilities will include system reporting, service reviews, issue analysis, and program development. You will also support program areas by coordinating digital system maintenance and staff training, and by leading special projects and initiatives that shape practice standards and program direction.

**Your key areas of responsibility include, but are not limited to, the following**:
**Program procedures and processes are developed and maintained to support service delivery excellence**.
- Maintenance and/or revision of Resolution Services practices and procedures by ensuring that they reflect new trends, directions and best practices and to incorporate service quality dimensions.
- Development of program supports - Identify front line worker issues and service gaps and develop processes to meet needs and bridge service gaps; prepare procedures and protocols to deal with new or changing needs.
- Provide training to frontline staff.
- Consultation to frontline staff, supervisors, managers and the community on policy interpretation, service delivery issues and complex cases.

**Service delivery areas are supported to engage in ongoing quality improvement activities.**
- Identify issues and trends that lead to possible changes to standards/practice/policy.
- Ensure that timely and regular information is provided to the Resolution Services management team.
- Analyze and make recommendations regarding practice issues and/or systemic issues.

**Special projects and initiatives are coordinated and successfully completed.**
- Extensive consultation and liaison with a variety of professionals both within and outside the Ministry and Government.
- Lead and/or support provincial working groups/committees and co-ordinating and assigning work resulting from working group/committee work.
- Lead special projects/initiatives that contribute to enhanced quality of services, programs and directions. These may include digital innovation as well as professional assessment and practice development for mediation and court counsellor staff.
- Represent Resolution Services on various committees.

**The Practice Supports Manager is supported in leading the unit to achieve branch and ministry goals.**
- Provide the manager with advice and recommendations regarding the performance of the programs.
- Work collaboratively with the leadership team and service delivery staff to foster communication and collaboration across programs
- Raise awareness to emerging issues that are particularly complex, politically charged, or could have significant program impact.
- Support unit planning and reporting.

Please

**APS Competencies**:
Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:

- **SYSTEMS THINKING**: You consistently take a holistic and long-term view of challenges and opportunities at multiple levels across related areas.
- **BUILD COLLABORATIVE ENVIRONMENTS**: You lead and contribute to the conditions and environments that allow people to work collaboratively and productively to achieve outcomes.
- **CREATIVE PROBLEM SOLVING**: You assess options, and implications in new ways to achieve outcomes and solution.
- **DRIVE FOR RESULTS**: You determine what outcomes are important and maximize the use of resources to achieve results that are aligned with the goals of the organization, while maintaining accountability to each other and all stakeholders.
- **DEVELOP SELF AND OTHERS**: You have a commitment to ongoing learning and desire to invest in the development of the long-term capability of not only yourself but others as w