IT Service Delivery Specialist

Allteck Limited Partnership is an electrical utility contracting company, with decades of engineering, construction and project management experience in Utility, Oil and Gas, Forestry, and Transportation sectors. We have regional offices spanning Western Canada with a workforce of 350 professionals and tradespeople strong.

As a subsidiary of Quanta Services, a group of companies known as the leader in integrated infrastructure solutions, we are part of a global network working throughout North America, Latin America, and Australia.

Allteck is seeking an **IT Service Delivery Specialist **to join our team

**Role**:
**Responsibilities**:

- Providing the best possible customer support whilst utilizing ITIL methodologies
- Assisting in Hardware lifecycle management and deployments
- Providing support and technical expertise for the following functional areas:

- Hardware - Laptops/Desktops/Smartphones (HP, Apple, Samsung), Printers (HP, Sharp) MFPs and Plotters
- Software and Applications (Windows 10, Exchange/Outlook Administration, Microsoft Office 365 Suite, SCCM, Active Directory, and various others)
- Creating and assisting with documentation (diagrams, knowledge base, how-to guides)
- Providing support for system upgrades/rollouts/projects
- Updating and maintaining asset inventories within IT Ticketing System
- Working closely with Allteck IT and Quanta IT teams to troubleshoot and resolve issues
- On-call support responsibilities
- Assist with IT equipment moves / Office moves
- Demonstrating an appetite to perform, succeed and grow
- Ability to gauge your audiences level of knowledge (Stakeholders, Office staff, field staff and vendors)

**Education, Training & Experience**:
Designation in Computer Science with minimum 2 - 4 years service desk experience or an equivalent of education and experience
- CompTIA certification
- Microsoft Certification
- ITIL - would be considered an asset

**Skills & Abilities**:

- Excellent written and oral communications skills
- Well-developed customer service skills
- Strong organizational and multitasking skills
- Ability to work in a fast-paced environment
- Positive, self-motivated, adaptable, quick learner
- Excellent Hardware and Software troubleshooting skills
- Windows 10 experience
- iOS experience (iPhone / iPad)
- Microsoft Exchange / Outlook Administration
- Microsoft Office Suite / Office 365 (Teams)
- Microsoft SCCM experience - would be considered an asset
- Cisco Call Manager experience - would be considered an asset
- Working knowledge of Active Directory
- Working knowledge of ITIL Foundation
- Working knowledge of ITSM/Ticketing systems use such as ManageEngine and ServiceNow
- Holds Class 5 driver license / willingness to travel in/out of lower mainland
- A determination to make a difference

**Benefits**:

- Health and wellness incentives
- Up to 4% RRSP matching
- Full medical coverage
- Internal Employee Discounts
- Career progression plans

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Wellness program

Schedule:

- 8 hour shift

Supplemental pay types:

- Overtime pay

Application question(s):

- Are you able to reliably commute to Burnaby and/ or Surrey, BC?
- Where are you located?

**Experience**:

- Service Desk, Ticketing or equivalent: 2 years (preferred)

Licence/Certification:

- CompTIA certification (preferred)
- Microsoft Certification (preferred)
- ITIL (preferred)