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Restaurant Services Manager
3 weeks ago
**Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.**
The incumbent will report to the Manager, Food Services.
As Restaurant Services Manager, you will show a passion for catering and customer service. You will be responsible for achieving excellent operating results by developing new catering offers and promotions with our partner, while ensuring the ongoing satisfaction of our internal clients.
**Responsibilities**:
- Oversee and manage the day-to-day operations of the YUL, YYZ, YVR Catering divisions, while ensuring that service standards are met.
- Develop original concepts and promotions to enhance the reputation of Catering Services.
- Help the Catering divisions achieve their financial and operating targets.
- Help prepare annual budgets and monitor the financial plan.
- Implement effective control procedures.
- Contribute to the development of the annual strategic plan.
- Ensure that service standards are met and strive to continuously improve products and services.
- Verify and approve equipment purchase orders and service contracts.
- Conduct regional unit management audits to ensure compliance with government and accreditation bodies’ regulations and standards, plan improvements to optimize financial performance and operational productivity, and ensure the compliance and quality of services.
- Observe the condition of facilities when visiting establishments for quality control purposes, investigate complaints regarding unit operations and provide satisfactory solutions.
- Conduct and monitor customer satisfaction surveys.
**Main duties and activities**
- Develop and implement Catering Services promotional strategies with internal clients.
- Direct daily Cafeteria and Catering operations and ensure compliance with service and quality standards.
- Organize weekly Food Services and Catering meetings.
- Ensure compliance with service standards by constantly improving the quality of products and services while increasing volume and customer satisfaction.
**Qualifications**
- Undergraduate degree in business administration, or any other relevant field or experience
- At least 7 years of experience relevant to the position
- Proven ability to identify and analyze problems, find solutions and make good decisions
- Ability to work independently, set objectives, draw up work plans, develop processes and set deadlines for a multi-purpose support services division
- Proven leadership and interpersonal skills
- Proficiency in Microsoft Office, including Word, Excel and PowerPoint
**Conditions of Employment**:
**Linguistic Requirements**
**Diversity and Inclusion**
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
