Front Desk Manager

**Front Desk Manager - Medical Aesthetics & Skincare Clinic**
- Edmonton, AB_
- Full-Time (5 Days/Week, 8-Hour Shifts Including Evenings & Weekends)_
- Training: $17/hr | Starting Rate Post-Training: $22/hr | 3-Month Review_

**Compensation**: Competitive, based on experience

Are you passionate about skincare, beauty, and client care? Do you thrive in a fast-paced environment and love creating a welcoming experience for everyone you meet?

**Forever Young**, an award-winning medical aesthetics clinic, is seeking a **Front Desk Manager** who is enthusiastic, driven, and eager to grow with our team. Our front desk is the **heart and face of the clinic**—the first and last impression our clients experience—and we are looking for someone who brings **positive energy, professionalism, and a genuine passion** for helping people look and feel their best.

**What We’re Looking For**:

- Someone who **thrives under pressure**, is **friendly and approachable**:

- Excellent communicator with clients and staff
- Takes **initiative to learn** about our advanced treatments and skincare lines
- Comfortable and confident in **educating clients** on services and products
- Energetic, professional, and able to **work well within a team**:

- Comfortable **on camera** and excited to be part of our **social media presence**

**Key Responsibilities**:
**Client Education & Consultations**
- Educate clients on **advanced medical-grade skincare** (e.g., SkinCeuticals, ZO Skin Health, Vivier, SkinBetter, Image Skincare, EltaMD)
- Educate on skin rejuvenation treatments including:

- Injectables
- Thermage
- Clear + Brilliant
- Resurfacing treatments (Halo, BBL, Microneedling)
- Medical facials and custom skin journeys
- Perform **in-clinic and virtual skin consultations** using **OBSERV skin analysis** to assess skin concerns and build a customized treatment and skincare plan

**Front Desk & Booking Coordination | Responsibilities**
- Manage high-volume client bookings via phone, website, text, and social platforms
- Understand client needs and confidently recommend services and providers
- Utilize our booking system to schedule appointments, collect deposits, and ensure digital consent forms are completed
- Follow up with clients to ensure a seamless experience and satisfaction
- Greet clients with warmth and professionalism, ensuring a 5-star experience.
- Maintain accurate client records and update files as needed.
- Manage daily staff schedules and appointment flow.
- Oversee inventory management—track, order, and organize products.
- Assist in event planning, sales promotions, and seasonal specials.
- Ensure the front desk and waiting area remain clean, organized, and stocked.
- Open and close the clinic as scheduled
- Maintain a clean, professional, and welcoming environment
- Handle any client concerns or complaints with professionalism and discretion.

**Social Media & Marketing Support**
- Assist with filming treatments and capturing client journeys
- Comfortable speaking on camera about skincare, treatments, and results
- Collaborate with team on social media content and campaigns

**Qualifications & Skills**

**Experience in a spa, salon, or medical aesthetics environment preferred**
Strong knowledge of beauty, skincare, and medical aesthetic treatments
Excellent organizational skills with attention to detail
Ability to multitask and work efficiently in a fast-paced environment
Exceptional customer service and communication skills
Experience with **Insight Salon Software** (or similar booking system) is an asset
Proficiency with **social media platforms** for business purposes
Comfortable with handling client concerns with professionalism

**Hours & Availability**:

- Full-time**:5 days per week**, 8-hour shifts
- Must be available to **work until 8:15 PM on weekdays**, and until **6-7 PM on weekends**

**Training & Compensation**:

- **6-week training period** at $17/hour to learn:

- Our booking system
- Clinic protocols
- Service offerings
- Our providers and their strengths
- Technologies and skincare lines
- Upon successful completion and team fit, **starting rate increases to $22/hour**:

- Performance review and wage reevaluation after **3 months**

**Why Join Forever Young?**
- Work in a modern, luxury medical aesthetics environment
- Ongoing education in skincare, technology, and treatment protocols
- Be part of a supportive, positive, and empowering team
- Opportunity for career advancement in a fast-growing industry

**To Apply**:
Please submit your **resume** and a short note about why you’d be a great fit for this role. If you have experience with content creation or a passion for skincare, we’d love to hear about it

Pay: $17.00-$22.00 per hour

**Benefits**:

- Dental care
- On-site parking
- Store discount

Flexible language requirement:

- French not required

Work Location: In person