Full-time Medical Receptionist

16 hours ago

Sharbot Lake, Canada Sharbot Lake Family Health Team Full time

**Position Summary**

The Sharbot Lake Family Health Team is seeking a Full-Time Medical Receptionist to join our team. This role is responsible for providing high-quality administrative and front-desk support to ensure the clinic runs efficiently and patients receive timely, professional service.

**Key Responsibilities**

**Reception & Patient Services**
- Greet and check in patients in a welcoming and professional manner
- Answer incoming calls and direct inquiries appropriately
- Schedule, confirm, and cancel appointments in coordination with clinical and administrative teams
- Provide patients with information about clinic services and procedures

**Administrative Support**
- Maintain accurate and up-to-date records in the Electronic Medical Record (EMR) system
- Process and manage incoming and outgoing referrals, requisitions, correspondence, reports, forms, and other clinical documents as required
- File, scan, and organize documents in accordance with privacy and confidentiality standards
- Support clinical staff with administrative duties (e.g., printing, relaying information, follow-up scheduling)

**Clinic Support**
- Provide administrative support during days and evening urgent/walk-in clinics
- Assist in coordinating patient flow and triaging
- Communicate effectively with clinical staff to manage appointment volume and expectations

**General Duties**
- Adhere to privacy legislation (PHIPA) and clinic policies regarding confidentiality and data security
- Contribute to a collaborative and respectful team environment
- Perform additional duties as assigned

**Qualifications & Skills**
- Proficiency in using EMR systems and office software (e.g., Telus PS Suite EMR, Microsoft Office)
- Strong organizational and time management skills
- Excellent communication and interpersonal abilities
- Ability to remain calm and professional in a fast-paced, patient-centered environment
- Reliable, punctual, and flexible availability (including evenings)
- Knowledge of medical terminology and clinic workflows is considered an asset

**What We Offer**
- Supportive, team-based environment
- Opportunities for professional development
- A respectful and inclusive workplace that values diversity and equity

**How to Apply**

Please submit your **resume and cover letter** by **August 18, 2025** to:
**Elizabeth Bigelow**
Manager of Operations
Sharbot Lake Family Health Team

Pay: $20.00-$24.83 per hour

Expected hours: 37.5 per week

Work Location: In person

Application deadline: 2025-08-18
Expected start date: 2025-08-18

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